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EmpowerID ships with over 100 email templates for every situation that we have identified that warrants a notification. Many of these must be enabled explicitly. Notification types and message recipients can include the following:

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title	View the workfows

Here is a list of request workflows with parameters that control notifications, along with their default values. (Twilio notifications are voice messages. For more, see Integrating Twilio.)

Request Workflow	Workflow Parameter	Default Value
TemporaryGroupMembership	ApprovalRequired	true
CreateScheduledCertificationAudit	AuditDeletedNotificationEmailTemplateName AuditDeletedNotificationManagementRoleName	AuditDeletedNotificationEmail EmpowerIDSystemNotifications
UpdatePersonBusinessRoles	DisableManagerPreApproval	false
UpdatePersonDirectAssignment	DisableManagerPreApproval	true
UpdatePersonManagementRoles	DisableManagerPreApproval	true
CreatePerson	DisableManagerPreApproval ManagementRoleIDToEmail	true 110
CheckoutSharedCredential	DisablePreApproval	false
DeleteAccountWF	EmailMessageID	3041
SODViolationsExample	EmailMessageID	35
CertificateExpirationNotification	EmailMessageID LicenseEmailTemplateID ManagementRoleIDToNotify	3008 3017 108
AddBusinessProcessTaskComment	EmailTemplateName	BusinessProcessTaskComment
NotifyAuditParticipants	EmailTemplateNameForAllAuditParticipants EmailTemplateNameForAnyoneWithUnfinishedTasks EmailTemplateManagersOfPeopleWithUnfinishedTasks	EmailTemplateNameForAllAuditParticipants EmailTemplateNameForAnyoneWithUnfinishedTasks EmailTemplateNameForManagersOfPeopleWithUnfinishedTasks
UnreviewedRecertificationTaskNotification	EscalationEmailTemplateName	Reviewer Recertification Escalation Email
HelpdeskPasswordReset	ManagementRoleIDToEmail	110
ResetPassword	ManagementRoleIDToEmail SendAdminNotification SendUserNotification	110 true true
SODViolationsExample	ManagementRoleIDToNotify	110
UnreviewedRecertificationTaskNotification	NotificationEmailTemplateName	Reviewer Recertification Escalation Email
ElevateMeTemporarily	RetroActiveApprovalRequired	false
SendOTPAnonymous	SendPasswordToEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall SendPasswordToMobile SendPasswordToPersonalEmail	true true true true true
PasswordResetCenter	SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName	false false false false false TwilioOTPVoiceMessage
LoginWF	SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS TwilioOTPVoiceMessageTemplateName SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName	true false true true TwilioOTPVoiceMessage false TwilioOTPVoiceMessage
RegisterAccount	SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName	true false true true true TwilioOTPVoiceMessage
SendPersonOneTimePassword	SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall SendPasswordToEmail SMSOTPKeyEntryName TwilioOTPVoiceMessageTemplateName	true true true true true PasswordResetCenterOTPSMSMessage TwilioOTPVoiceMessage
PasswordResetCenterTOTP	TwilioOTPVoiceMessageTemplateName TwilioOTPVoiceMessageTemplateName	TwilioOTPVoiceMessage TwilioOTPVoiceMessage
ResetMultiFactor	SendTwilioSMS SendTwilioVoiceCall	true false
PasswordExpirationNotification	UserPasswordExpirationWarningEmailMessageID	1000
CallMe	SendTwilioVoiceCall VoiceMessage	true TwilioOTPVoiceMessage

You can schedule re-notifications or manager escalations on individual workflows. Re-notifications send emails to the task owner, and manager escalations send emails to the task owner's manager.

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title	Dynamic Hierarchy Notification Emails

You can enable alerts for Dynamic Group Management (Hierarchies) when you create them. (They are off by default.)

ID	Email template name	Regarding
1038	Generic Hierarchy Create Group Message	new group created for dynamic hierarchy policy
1039	Generic Hierarchy Delete Group Message	group for dynamic hierarchy policy deleted
1040	Generic Hierarchy Group Membership Changed Message	group membership for dynamic hierarchy policy changed
1043	Generic Hierarchy Create Management Role Message	new management role created for dynamic hierarchy policy
1044	Generic Hierarchy Delete Management Role Message	management role for dynamic hierarchy policy deleted
1045	Generic Hierarchy Management Role Membership Changed Message	management role membership for dynamic hierarchy policy changed
1046	Generic Hierarchy Create Management Role Definition Message	new management role definition created for dynamic hierarchy policy
1047	Generic Hierarchy Delete Management Role Definition Message	management role definition for dynamic hierarchy policy deleted
1048	Generic Hierarchy Create Organization Unit Message	new organization unit created for dynamic hierarchy policy
1049	Generic Hierarchy Delete Organization Unit Message	organization unit for dynamic hierarchy policy deleted

You can enable alerts for Dynamic Group Management (Hierarchies) when you create them. (They are off by default.)

You can control which Dynamic Hierarchy change alert emails are sent by doing the following:

On the navbar, expand Dynamic Groups and click Policies.
Edit each policy and scroll down to the Alerts section.

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title	Mailbox Permission Sync Notification Emails

These emails are sent when rights to mailbox changes are detected and synced.

ID	Email template name	Regarding
3003	Exchange Mailbox Permission Sync Receiver Notification	rights assigned to an Exchange mailbox
3010	Office 365 Mailbox Permission Sync Receiver Notification	rights assigned to an Office 365 mailbox

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title	Personal Notification Emails

These emails are sent to individuals or their managers as needed.

ID	Email template name	Workflow	Regarding
3008	Certificate Expiration Notification	CertificateExpirationNotification	date certificate will expire
3011	Person Certificate Not Set Up		certificate is not set up
3013	AD Account Expiration Notification Message	ADAccountExpirationNotification	account about to expire
3014	Person Expiration Notification Message	PersonExpirationNotification	person about to expire
3016	Group Membership Expiration Notification Message	GroupMembershipExpirationNotification	group membership has expired
3017	License Expiration Notification	CertificateExpirationNotification	date license will expire
3020	Share External Credentials	AssetAccessRequest	person shared credential with you
3021	Invite User To Join Organization Message	InviteUserToJoinOrganization	link and one-time password to join organization
3022	Create Partner Organization Welcome Email	CreatePartnerOrganizationWorkflow	your organization was created
3024	Delegator Add Email Notification	UpdatePersonDelegates	person was added as a delegate for you
3025	Delegatee Add Email Notification	UpdatePersonDelegates	you were added as a delegate for a person
3026	Delegator Remove Email Notification	RemoveBusinessProcessTaskDelegate	person was removed as a delegate for you
3027	Delegatee Remove Email Notification	RemoveBusinessProcessTaskDelegate	you were removed as a delegate for a person
3028	Delegatee Attestation Email Notification	DelegateTask	person delegated an attestation task to you
3036	Persona Switch Email Notification	LoginWF	person logged into EmpowerID using your identity
3037	Person Enrollment Email Notification	Enrollment	your enrollment was successful
3046	Invite User To Join Organization Using Magic URL	InviteUserToJoinOrganizationPasswordlessLogin	link to complete registration
3053	Invite User To Join Organization Passwordless Login Email	InviteUserToJoinOrganizationPasswordlessLogin	link to passwordless sign-in

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title	Approval Emails

This category contains emails that are sent to initiators and approvers of access and assignment requests.

ID	Email template name	Sent to	Regarding
1	To Approver Pending - One Resource	approver	pending approval task for access to one resource
2	To Initiator Approved - One Resource	initiator	access request for one resource is approved
3	To Initiator Rejected - One Resource	initiator	access request for one resource is rejected
4	Initiator Confirmation Screen - One Resource	initiator	submit a request for access to a resource
5	Approver Screen - One Resource	approver	approve a request for access to a resource
6	To Approver Pending - Two Resources	approver	pending approval task for access to two resources
7	To Initiator Approved - Two Resources	initiator	access request for two resources is approved
8	To Initiator Rejected - Two Resources	initiator	access request for two resources is rejected
9	Initiator Confirmation Screen - Two Resources	initiator	submit a request for access to resources
10	Approver Screen - Two Resources	approver	approve a request for access to resources
11	To Approver Pending - Three Resources	approver	pending approval task for access to three resources
12	To Initiator Approved - Three Resources	initiator	access request for three resources is approved
13	To Initiator Rejected - Three Resources	initiator	access request for three resources is rejected
14	Initiator Confirmation Screen - Three Resources	initiator	submit a request for access to resources
15	Approver Screen - Three Resources	approver	approve a request for access to resources
16	To Approver Pending - Management Role Assignment	approver	pending approval task for a management role assignment
17	To Initiator Approved - Management Role Assignment	initiator	management role assignment request is approved
18	To Initiator Rejected - Management Role Assignment	initiator	management role assignment request is rejected
19	Initiator Confirmation Screen - Management Role Assignment	initiator	submit a request for management role assignment
20	Approver Screen - Management Role Assignment	approver	approve a request for assignment to a management role
21	To Approver Pending - Multi Resources and Operations	approver	pending approval task for access to multiple resources and operations
22	To Initiator Approved - Multi Resource and Single Operation	initiator	access request for multiple resources and an operation is approved
23	To Initiator Rejected - Multi Resource and Single Operation	initiator	access request for multiple resources and an operation is rejected
24	To Approver Pending - Multi Resources and Dual Operation	approver	pending approval task for access to multiple resources and two operations
25	To Initiator Approved - Multi Resource and Dual Operation	initiator	access request for multiple resources and two operations is approved
26	To Initiator Rejected - Multi Resource and Dual Operation	initiator	access request for multiple resources and two operations is rejected
27	To Approver Pending - Multi Resources and Triple Operation	approver	pending approval task for access to multiple resources and three operations
28	To Initiator Approved - Multi Resource and Triple Operation	initiator	access request for multiple resources and three operations is approved
29	To Initiator Rejected - Multi Resource and Triple Operation	initiator	access request for multiple resources and three operations is rejected
30	To Approver Pending - Create Application User Request	approver	pending approval task for creation of an application user
31	To Initiator Approved - Create Application User Request	initiator	creation request for an application user is approved
32	To Approver Pending - Create Generic Asset Request	approver	pending approval task for creation of a generic asset
33	To Initiator Approved - Create Generic Asset Request	initiator	creation request for a generic asset is approved

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title	Recertification Emails

These emails are sent to audit participants and their managers. You can disable these notifications, specify the frequency, and enable escalations when Creating Audits.

You can find more information in Recertification Permanent Workflows

ID	Email template name	Sent to	Workflow	Regarding
3031	Email Template Name for All Audit Participants	all audit participants	NotifyAuditParticipants	template that organizations can customize to send a message to all audit participants
3032	Email Template Name for Managers of People with Unfinished Tasks	audit participant managers	NotifyAuditParticipants	template that organizations can customize to send a message to all managers of audit participants with unfinished audit tasks
3033	Email Template Name for Anyone with Unfinished Tasks	audit participant with unfinished tasks	NotifyAuditParticipants	template that organizations can customize to send a message to audit participants with unfinished audit tasks
3034	Reviewer Recertification Notification Email	audit participant with unfinished tasks	UnreviewedRecertificationTaskNotification	list of unreviewed tasks
3035	Reviewer Recertification Escalation Email	audit participant with unfinished tasks	UnreviewedRecertificationTaskNotification	list of unreviewed tasks sent when escalation emails are enabled for an audit
3049	Audit Deleted Notification Email	audit owner	AuditNew	failure to create audit due to missing attestation policy

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title	Direct Report Email Notifications

These emails are sent to managers regarding their direct report employees.

ID	Email template name	Regarding
1012	Remove Person's Application Access	pending approval task for removal of an employee's access to an application
1016	Vacation Request Approval Email	vacation request
1017	Manager Escalation Notification	request by a direct report
3006	Account Locked out Alert Message	account is locked out for a person

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title	Password Related Email Notifications

This category contains emails that are sent in relation to password changes.

ID	Email template name	Sent to	Workflow	Regarding
36	Helpdesk Password Reset Notification	user	HelpdeskPasswordReset	password was reset by helpdesk
37	Admin Password Reset Notification	administrator	HelpdeskPasswordReset	user's password was reset by helpdesk staff
1000	Password Notification Email Message	user	PasswordExpirationNotification	password will expire
1002	Password Expiration Email Message	user	PasswordExpirationNotification	password expired
1004	Password Expiration Warning 91 Days	user	PasswordExpirationNotification (Schedule tab)	password expired; account will be disabled in nine days if not changed
1006	Password Violation Email Message	user	PasswordExpirationNotification	password expired; account will be disabled in one day if not changed
1008	Password Expiration Account Disabled Email Message	user	PasswordExpirationNotification	account disabled; link to re-enable it
1010	Password Manager Username Recovery	user	HelpdeskPasswordReset	forgotten password; link to reset it
1011	Password Manager Reset Password	new user	CreatePerson	temporary password
1013	Employee New Password	new user's manager	CreatePerson	temporary password for their new employee
3004	Changed Password Alert Message	user	ChangePassword	password change success
3009	Person Locked out Alert Message	user		person has been locked out
3012	Twilio OTP Voice Message	user	PasswordResetCenterOTP	voice delivery of one-time password using Twilio
3039	Passwordless Login Email Template	user	PasswordResetCenterOTP	forgotten password; link to log in without a password
3042	OTP Email Message	user	PasswordResetCenterOTP	one-time password
3054	Google Oath Token Template	user	CreateTOTPToken	one-time password software token for Google Authenticator and instructions
3055	EmpowerID Oath Token Template	user	CreateTOTPToken	one-time password software token for EmpowerID Authenticator and instructions

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