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SMS and voice call require your organization have a Twilio account that has been integrated with EmpowerID. For information on integrating Twilio with EmpowerID, see Integrating Twilio. |
To configure multi-factor communication options
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- In the Navigation Sidebar of the EmpowerID Web interface, expand Admin, then SSO Connections, and click Communication Types.
Each type is enabled by default.
- Click the Edit button for any Communication Type you want to disable. Edit buttons have the Pencil icon.
In the Enable or Disable pane that appears, deselect Enabled and then click Save.
Warning If you disable a communication type after users have selected that type as their preferred method for delivery of verification codes, users must update their multi-factor communication options to reflect your policy. For information, see Editing Your Multi-factor Communication Options in the User Guide. When updating options, users only see the options you have enabled.
To support multi-factor authentication, you must have at least one communication type enabled.- Recycle the EmpowerID App Pools to ensure that your changes take effect without disrupting the current workflow of your users.
- In the Navigation Sidebar, expand IT Shop and click Workflows.
- On the Workflows page, click Recycle EmpowerID App Pools.
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There are silent errors in the event log in three scenarios:
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