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1. From the navigation bar, expand Resources and select Workflows.
2. On the Workflow tab, enter the search term "passwordreset" and in the search results, select Password Reset Center.
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3. On the Workflow Details page that appears, expand the Request Workflow Parameters section and search for "use."
4. In the search results, click the Edit button for the UseCaptcha parameter, which is set to true by default.
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5. Change the Value of the parameter from true to false. 
   
   

   Warning
   Do NOT change the Name field, as EmpowerID uses this to determine which parameter to change. If you change the Name field, the parameter is ignored.

   
   

6. From the command line, run iisreset.exe to update your site.
7. To test the change, in your browser, replace anything in the site URL from the pound sign (#) to this: #aw/passwordresetcenter
   
   For example, https://sso.empowersso.com/UI/#aw/passwordresetcenter
   
   Or log out and on the Login page, next to Forgot your: click Password. The password reset center no longer shows the reCAPTCHA section.

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