Zendesk User Attributes | Data Type | Description |
name | String | User's name. |
email | String | User’s email. |
phone | String | User’s phone. |
role | String | User’s role. Possible values admin, agent and end-user. |
chat_only | Boolean | |
restricted_agent | Boolean | Determines if the agent has any restrictions. |
suspended | Boolean | Determines if the agent is suspended. |
only_private_comments | Boolean | Determines if the user can only create private comments. |
moderator | Boolean | Designates whether the user has forum moderation capabilities. |
verified | Boolean | Determines if the user's identity has been verified or not. |
active | Boolean | Determines if the user has been deleted
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ticket_restriction | String | Specifies which tickets the user has access to. Possible values are: "organization","groups", "assigned","requested", null. |
notes | String | Any notes about the user. |
details | String | Any details you want to store about the user, such as an address. |
signature | String | The user's signature. Only agents and admins can have signatures. |
alias | String | An alias displayed to end users. |