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Account Management
Inventory Zendesk users as EmpowerID accounts
Create, Update, Disable, Enable and Delete users – Disabling a user in EmpowerID suspends the user in Zendesk, while enabling a user in EmpowerID restores suspended users in Zendesk
Reset password – Allow admins to set passwords must be enabled in Zendesk for this to function in EmpowerID
Change password – EmpowerID impersonates the user whose password is being changed
Fields supported by Create and UpdateInsert excerpt IL:Zendesk Fields Supported By Create IL:Zendesk Fields Supported By Create nopanel true
Group Management
Inventory Zendesk groups as EmpowerID groups
Inventory Zendesk group memberships as EmpowerID group accounts
Create, Update and Delete groups
Add and Remove members to and from groups
Organizations
Inventory Zendesk organizations (
ExternalOrgZones
in the EmpowerID Identity Warehouse)
Roles
Inventory Zendesk Roles (
ExternalOrgRoles
in the EmpowerID Identity Warehouse)
Organization Memberships
Inventory Zendesk Organization Memberships (
AccountExternalOrgRoleOrgZone
in the EmpowerID Identity Warehouse)
Account Attributes
Users in Zendesk are inventoried as accounts in EmpowerID. The below table shows the attribute mappings of Zendesk user attributes to EmpowerID Person attributes.
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With the Zendesk connector, you can have EmpowerID inventory Group memberships (GroupAccount
table) in EmpowerID. You can also add members to groups and remove members from groups in either EmpowerID or Zendesk, and the changes will propagate to the other system on the next inventory.
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User roles along with corresponding organization of the user are stored in AccountExternalOrgRoleOrgZone
table in EmpowerID. Roles (admin, agent or end-user) in Zendesk are inventoried as primary roles and Custom Roles in Zendesk are inventoried as secondary roles in EmpowerID.
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Incremental Inventory — Keeps track of the inventory run's
LastTimeStamp
, and brings in only users and groups updated after that time.Full Inventory — Inventories every user and group every time it runs.
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Next Steps
Connect EmpowerID to Zendesk Insert excerpt
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