You can give non-technical users the ability to request a shared folder be created by assigning those users the Viewer Access Level for the Request Shared Folder page. Users who have this Access Level see a Request Shared Folder tile on the Workflows page of the IT Shop. This tile is linked to the CreateSharedFolders workflow, which has parameters that must be set before users can initiate it. These parameters include:
AssignCreatorAsOwner - – This is a true or false value that determines whether the person creating the shared folder is assigned the Access Manager Access Level for the folder. This value is set to true by default.
DefaultParentSharedFolderID - – This specifies the parent shared folder under which the new share is to be created. New shares inherit the parent's settings. By default, this parameter is set to 8. In order to ensure the folder is created in the right location, you must change this value to one that is valid for your environment.
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Prerequisites
If these are not in place, an error occurs when users try to request a shared folder. |
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On the navbar, expand Object Administration and click Workflows.
From the Workflow tab of the Request Workflow page, search for Create Shared Folders and then click the Display Name link for the workflow record returned to the grid.
This opens the View One page for the workflow. This page allows you to view and manage information about that workflow.
On the View One page, expand the Request Workflow Parameters accordion and click the Edit button for the DefaultParentSharedFolderID parameter.
Type the ID for the parent shared folder in the Value field and click Save.
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See Also
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