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Eligible — Users can request items in the IT Shop, and the request will go for approval unless the requesting person has the RBAC delegations needed to grant the access being requested.
Pre-Approved — Users assigned the policies are pre-approved for the items to which the policy is applicable. When the IT Shop user later requests access, it will not require an approval step before being fulfilled.
Suggested — The IT Shop item will show a “Suggested” additional item they may request because of their existing roles or in the context of a role they are currently requesting. The item will still follow standard approval routing rules.
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