Zendesk User Attributes | Data Type | Description |
name | String | User's name |
email | String | User’s email |
phone | String | User’s phone |
role | String | User’s role. Possible values admin, agent and end-user |
chat_only | Boolean | |
restricted_agent | Boolean | Determines if the agent has any restrictions |
suspended | Boolean | Determines if the agent is suspended |
only_private_comments | Boolean | Determines if the user can only create private comments |
moderator | Boolean | Designates whether the user has forum moderation capabilities |
verified | Boolean | Determines if the user's identity has been verified or not |
active | Boolean | Determines if the user has been deleted |
ticket_restriction | String | Specifies which tickets the user has access to. Possible values are: organization, groups, assigned, requested, and null |
notes | String | Any notes about the user |
details | String | Any details you want to store about the user, such as an address |
signature | String | The user's signature. Only agents and admins can have signatures |
alias | String | An alias displayed to end users |