EmpowerID ships with over 100 email templates for every situation that warrants a notification. Notification types and message recipients can include the following:
Onboarding emails are sent to the newly created person and the manager specified in the CreatePerson workflow.
Approval emails are sent to the people who run request workflows and those who approve them if they are sent for approval.
Password emails, expiration warnings, and other personal notifications are sent to the affected user.
Management role notification emails are sent to people who have Management Roles that enable them to receive the messages.
EmpowerID Security Alerts are sent to admin users for security event-related alerts.
EmpowerID System Notifications are sent to admin users about alerts related to EmpowerID system events, such as failed jobs.
Group Membership Change Alerts are sent to admin users about group membership changes.
Group Owner Notifications are sent to group owners about group membership changes.
Dynamic hierarchy alerts, if enabled and if the group is mail-enabled, are sent to the following:
People set in the AssignPeopleToAlerts workflow, accessible at
https://<EmpowerID_Web_Server>/UI/#w/assignpeopletoalertsManagement Roles set in the AssignManagementRolesToAlerts workflow, accessible at
https://<EmpowerID_Web_Server>/UI/#w/assignmanagementrolestoalertsGroups set in the AssignGroupsToAlerts workflow, accessible at
https://<EmpowerID_Web_Server/UI/#w/assigngroupstoalerts
Business Request Notifications
A Business Request occurs each time a user submits a request for resources available in the IT Shop. Business requests generate notifications that EmpowerID sends to all participants. This includes the users who submit requests and people who can approve them. How these types of As mentioned earlier, part of the approval process involves notifications. Approvers and initiators of requests, as well as all delegated users, receive notifications of these events. How notifications work in EmpowerID is as follows:
Each time a user submits a Business Request, request for a resource from the IT Shop – known as a “Business Request” – a Business Request Event is raised.
Business Request Events are submitted to the Business Request Notification Policy engine.
The Business Request Notification Policy engine determines if the event needs to be added to the Business Request Notification Inbox. To determine this, the engine first performs a granular scan of each person’s notification preferences, then falls back to the default system notifications if there are no personal notification preferences set.
Notifications are then sent to Business Request participants based on those notification settings.
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