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The IT Shop application includes the following controls. Depending on their access to the IT Shop, not all users will see all controls.
Control | Description |
|---|---|
Navigation Sidebar | Allows users to seamlessly navigate from the IT Shop to other EmpowerID applications |
Filter Pane | Provides filters to allow users to selectively filter the resources they see. |
Filters | |
Resource Type | Filter available resource by resource type. Available resource types include:
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Shopping For | Shop for self or another person |
Show Only Pre-Approved | Filter to show only roles for which the user is pre-approved to receive via Eligibility policies. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Show Suggested Roles | Filter to show roles suggested for the user via Eligibility policies. This filter appears only when shopping for either Business Roles or Management Roles. |
Applications | Filter to show only roles that can requested for a specific application. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Business Domains | Filter available roles by Business Domain. This filter appears only when shopping for either Business Roles or Management Roles. |
Business Functions | Filter available Business Roles by Business Functions. This filter appears only when shopping for either Business Roles, Application Role, or Management Roles. |
Rights | Filter available roles by external system rights granted to those roles. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Suggest Application Roles | Filter to show roles suggested for the user via Eligibility policies. This filter appears only when shopping for Application Roles. |
Target System | Filters available Application Roles based on the selected Account Store Type and / or Account Store.
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Application Processes | Filters available Application Roles based on the selected process. This filter appears only when shopping for Application Roles. |
TCode Search | Filters available Application Roles by TCode. This filter appears only when shopping for Application Roles |
Shop By Reference Person | Filter available resources to show only those given to the referenced person. This is useful for quickly requesting access to the same resources of the referenced person when that person has the same job function as the person shopping for resources. The user shopping must have the same eligibility and visibility of the referenced person to see that person’s resources. |
Advanced Search | Provides advanced search capabilities to further filter the resources that appear to the shopper. |
Resource Panel | Provides a grid or card view of the roles for which the user can request. Each record can be clicked to open a pane that contains an Overview of the request and a Process Steps view from which users can see how far along in the approval process the request is. Users can view and add comments here as well. |
Shopping Cart | The shopping cart contains the business items the user has requested but not yet submitted. Users shopping for both themselves and others will see two shopping carts. One containing items for themselves and the other containing items requested for others.  |
Manage Access Page | The Manage Access page provides users with views of their current access. (Users with the appropriate delegations can view the access that others have as well as their own access.) Users can access this page by clicking their name and selecting Manage Access.  The page contains the following elements:
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Shopping for resources
Users access the IT Shop to request available resources. This requesting action is known as creating or submiting submitting a “Business Request.” Once a Business Request is submitted, EmpowerID routes it for approval based on the Approval Flow policies configured for that request. (See My Tasks for more information about Approval Flow in EmpowerID.) The following demonstrates a typical IT Shop user experience.
The user accesses the IT Shop and filters the available resources to those for which that user is shopping.
The user request access to a particular resource, which opens an Overview panel for the role. This panel provides more information about the resource, including who is an approver for the request
Users then click Add to Cart to add the requested role to their cart.
Once a role is added to the cart, users can click the cart icon when ready to submit their request.
This opens the cart, from which users can add a comment to the request, view the approver of the request based on the Approval Flow policy, and enter a Business Request name for their request. Business Requests provide for grouping together multiple cart items into one coherent request. This allows approvers to know what the person’s request if is for. For example, if a user is submitted a request to grant roles to another user when onboarding that user, the Business Request name could be “Onboarding New Employee Steve Rogers.” By default, the approver is the role receiver’s line manager. If the role receiver does not have a line manager, the cart displays that information.
Users with authorization to manually delegate approval tasks to another can do so by clicking the Change Approver button and selecting another person with the ability to approve the request. This button is secured by the Reassign Cart Approver Control protected application subcomponent and is only available to users with access to the control.When ready to submit the request, the user does the following:
Selects the Business Request Type. For the IT Shop, this should be the IT Shop Business Request Type.
Enters a Business Request Name.
Optionally adds a comment.
Clicks Submit.
Once successfully submitted, a window appears stating that the cart was successfully submitted with a link to track the status of the request.
Clicking the link directs the user’s browser to the My Request page of the My Tasks application with the Overview card for the request open. The card allows the user to view details about the request and the number of approvals needed for the request to be granted.
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