When users shop for resources in the IT Shop, they put resource items for which they are eligible to receive in their shopping carts. When ready, they submit the items in their cart to the EmpowerID system. These cart submissions are known as “Business Requests.” Each Business Request can contain one or more resource items, depending on the number of items that were in a user’s cart when submitted. The Business Request, including all the items in that request, route for approval based on the configuration of Approval Flow policies. These policies include:
Access Request Policies – Access Request policies are used to control access to resources in EmpowerID and can be used to designate different Approval Flow policies for resources based on their Access Request policy.
Approval Flow Policies – Approval Flow policies are user-defined policies that organizations create to direct Business Requests through an approval process that can involve multiple levels of approval from numerous designated approvers before users receive the items in a Business Request
Notification Policies – Notification policies specify who needs to be notified throughout the approval lifecycle of an access request.
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