The IT Shop makes requesting access to resources easy. Instead of navigating throughout the Web site looking for a specific resource – like an application, a role, or a group – you can go to the IT Shop. The IT Shop allows you to quickly see what resources you currently have access to and shop for more. You simply search for what you want and put it in your cart. Once an item is placed in the cart, it stays in the cart until you check out or remove it. In this way, you can go about your business, navigating away from the IT Shop without losing the contents of your cart. When you are ready to checkout, that is, submit your request for access (known as a business request in EmpowerID), you review the items in your cart, add a reason for requesting those items and click then Submit. Your requests route for approval – to managers and, if necessary, other designated approvers.
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Navigating the IT Shop
When you log in to the IT Shop, you can see the pages and controls to which you have access. In the below image, the logged-in user has full access to the IT Shop and can see all pages and controls. Depending on your access, you may or may not see everything shown.
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The IT Shop application includes the following controls. Depending on your access to the IT Shop, you may not see all controls listed in the table.
Control | Description |
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Navigation Sidebar | Allows you to seamlessly navigate from the IT Shop to other EmpowerID applications |
Filter Pane | Provides filters to allow you to selectively filter the resources they see. |
Filters | |
Resource Type | Filter available resource by resource type. Available resource types include:
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Shopping For | Shop for self or another person |
Show Only Pre-Approved | Filter to show only roles for which the user is pre-approved to receive via Eligibility policies. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Show Suggested Roles | Filter to show roles suggested for the user via Eligibility policies. This filter appears only when shopping for either Business Roles or Management Roles. |
Applications | Filter to show only roles that can requested for a specific application. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Business Domains | Filter available roles by Business Domain. This filter appears only when shopping for either Business Roles or Management Roles. |
Business Functions | Filter available Business Roles by Business Functions. This filter appears only when shopping for either Business Roles, Application Role, or Management Roles. |
Rights | Filter available roles by external system rights granted to those roles. This filter appears only when shopping for either Business Roles, Application Roles, or Management Roles. |
Suggest Application Roles | Filter to show roles suggested for the user via Eligibility policies. This filter appears only when shopping for Application Roles. |
Target System | Filters available Application Roles based on the selected Account Store Type and / or Account Store.
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Application Processes | Filters available Application Roles based on the selected process. This filter appears only when shopping for Application Roles. |
TCode Search | Filters available Application Roles by TCode. This filter appears only when shopping for Application Roles |
Shop By Reference Person | Filter available resources to show only those given to the referenced person. This is useful for quickly requesting access to the same resources of the referenced person when that person has the same job function as the person shopping for resources. The user shopping must have the same eligibility and visibility of the referenced person to see that person’s resources. |
Advanced Search | Provides advanced search capabilities to further filter the resources that appear to the shopper. |
Resource Panel | Provides a grid or card view of the roles for which the user can request. Each record can be clicked to open a pane that contains an Overview of the request and a Process Steps view from which you can see how far along in the approval process the request is. You can view and add comments here as well. |
Shopping Cart | The shopping cart contains the business items the user has requested but not yet submitted. You shopping for both themselves and others will see two shopping carts. One containing items for themselves and the other containing items requested for others.  |
Manage Access Page | The Manage Access page provides you with views of their current access. (You Users with the appropriate delegations can view the access that others have as well as in addition to their own access.) You can access this page by clicking their name and selecting Manage Access.  The page contains the following elements:
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Shopping for resources
You access the IT Shop to request available resources. This requesting action is known as creating or submitting a “Business Request.” Once a Business Request is submitted, EmpowerID routes it for approval based on the Approval Flow policies configured for that request. The following demonstrates a typical IT Shop user experience.
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You access the IT Shop and filter the available resource types to show only those for which you are shopping.
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You request access to a particular resource, which opens an Overview panel for the role. This panel provides more information about the resource, including who is an approver for the request
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You then click Add to Cart to add the requested resource to your cart.
Once a resource is added to the cart, you can click the cart icon to submit your request.
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When ready to submit the request, you do the following:
Select the Business Request Type. For the IT Shop, this should be the IT Shop Business Request Type.
Enter a Business Request Name.
Optionally add a comment.
Click Submit.
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Once successfully submitted, a window appears stating that the cart was successfully submitted with a link to track the status of the request.
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Clicking the link directs your browser to the My Request page of the My Tasks application with the Overview card for the request open. The card allows you to view details about your request and the number of approvals needed for it to be granted.
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Using the Manage Access Page
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