When you need access to a particular resource, such as membership in a group, you use the IT Shop to do so. The IT Shop provides a number of simple and search parameters that allow you to narrow your search to specific resources. The below table describes these search features by resource type.You access the IT Shop to request available resources. This requesting action is known as creating or submitting a “Business Request.” Once a Business Request is submitted, EmpowerID routes it for approval based on the Approval Flow policies configured for that request. The following demonstrates a typical IT Shop user experience.
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Please note that you need to be eligible for a resource must be published to the IT Shop before you can search to shop for it. If you cannot find a specific resource, most likely it has not been published to the IT shop. |
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Resource Type
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Basic Search Parameters
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Advanced Search Parameters
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Application
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Display Name — Enter any number of characters in the application display name. The more characters used, the more specific the search results.
Description — Enter any number of characters in the application description. The more characters used, the more specific the search results.
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Business Role
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Display Name — Enter any number of characters in the Business Role display name. The more characters used, the more specific the search results.
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Computer
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Friendly Name (Display Name) — Enter any number of characters in the computer display name. The more characters used, the more specific the search results.
Description — Enter any number of characters in the computer description. The more characters used, the more specific the search results.
Type — Enter any number of characters for the computer type. Examples include, linux, windows workstation, server, etc. The more characters used, the more specific the search results.
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Owner — Allows you to filter searches by computer owner.
Reference — Allows you to filter search results to show only those computers that the referenced person has access to.
DNS Host Name — Allows you to filter searches by the computer’s DNS Host Name.
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Exchange Mailbox
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First Name — Enter any number of characters for the first name of the mailbox, such as Shel or Sheldon. The more characters used, the more specific the search results.
Last Name — Enter any number of characters for the last name of the mailbox, such as Del or Delgado. The more characters used, the more specific the search results.
Display Name — Enter any number of characters for the display name of the mailbox. The more characters used, the more specific the search results.
email — Enter any number of characters for the email address of the mailbox, such as sdelgado. The more characters used, the more specific the search results.
Mailbox Type — Enter any number of characters for the mailbox type, such as user or room. The more characters used, the more specific the search results.
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Owner — Allows you to filter searches by mailbox owner.
Reference — Allows you to filter search results to show only those mailboxes that the referenced person has access to.
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Group
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Display Name — Enter any number of characters for the display name of the group. The more characters used, the more specific the search results.
Logon Name — Enter any number of characters for the logon name of the group. The more characters used, the more specific the search results.
Description — Enter any number of characters for the description of the group. The more characters used, the more specific the search results.
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Owner — Allows you to filter searches by group owner.
Reference — Allows you to filter search results to show only those groups that the referenced person has access to.
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Management Role
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Display Name — Enter any number of characters for the display name of the role. The more characters used, the more specific the search results.
Description — Enter any number of characters for the description of the role. The more characters used, the more specific the search results.
Role Type — Enter any number of characters for the role type. The more characters used, the more specific the search results.
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Owner — Allows you to filter searches by Management Role owner.
Reference — Allows you to filter search results to show only those Management Roles that the referenced person has access to.
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Shared Credential
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Display Name — Enter any number of characters for the display name of the shared credential. The more characters used, the more specific the search results.
Description — Enter any number of characters for the description of the shared credential description. The more characters used, the more specific the search results.
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Shared Folder
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Display Name — Enter any number of characters for the display name of the shared credential. The more characters used, the more specific the search results.
Share Name — Enter any number of characters for the display name of the shared credential. The more characters used, the more specific the search results.
Description — Enter any number of characters for the description of the shared credential description. The more characters used, the more specific the search results.
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Owner — Allows you to filter searches by shared folder owner.
Reference — Allows you to filter search results to show only those shared folders that the referenced person has access to.
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SharePoint Web Site
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Name — Enter any number of characters for the name of the site. The more characters used, the more specific the search results.
URL — Enter any number of characters for the URL of the site. The more characters used, the more specific the search results.
Parent Site — Enter any number of characters for the parent of the site. The more characters used, the more specific the search results.
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Tagged Searches
In addition to the basic and advanced search options, you can also search by any tags added to resources within your organization. For example, if you want to request membership in a Management Role that sends notifications to each member when changes in group membership occur, you can select Notifications as the tag and then further refine results using one or more Advanced search parameters.
The more tags selected, the more refined the searches become.
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you are not eligible for it. |
Shop for resources
From the EmpowerID navbar, expand IT Shop and select Shop for Resources.
In the IT Shop, select the appropriate resource type from the Resource Type dropdown. For example, if you want to request membership in a group, you select Application Roles.
Apply filters to the resources displayed as desired. For example, if you know the name of the resource, you can add it to the Friendly Name field under Advanced Search to filter the results to that particular resource item.
Once you have located the desired resource, click Request Access.
Review the information in the card that opens.
If you are requesting temporary access, toggle Set Duration and set the start and end dates and times as needed.
When ready, click Add to Cart.
When ready to submit your request, click the Cart icon at the top of the page.
In the cart that opens, select a reason for the request and optionally enter a comment.
Click Evaluate Request. This checks to see if your request could cause a Segregation of Duties violation.
Enter a Business Request Name. This allows you and people who can approve your request know what the request is about. For example, if you are requesting membership in a group, the Business Request Name could be “<Your Name> Requesting Membership in the Documentation and Training Group.”
When ready, click Submit to submit your request.
Once successfully submitted, a window appears stating that the cart was successfully submitted with a link to track the status of the request.
Clicking the link directs your browser to the My Request page of the My Tasks application with the Overview card for the request open. The card allows you to view details about your request and the number of approvals needed for it to be granted.
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