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Log in to the EmpowerID web application
On the navbar, expand IT Shop and select Approval Flow Policies.
On the Approval Flow Policies page, select the Item Type Actions tab.
Then search for Recertify Account Validity.
Click on the Recertify Account Validity and scroll down to select Decisions for Approval Flow Steps.
Click on the + icon to add more approval decision if needed.
As shown in the above screenshot, what happens when the approval decision is taken as
Certify - no fulfillment work flow is needed.
Delete - Recert delete account fulfillment work flow is started.
Disable - Recert disable account fulfillment work flow is started.You can also edit or change the workflows that should execute as per an approval decision. Just click on the edit icon on the above image.
Account validity is grouped by account manager if the approval step is selected as account manager, as shown in above image. To see how it is grouped we need to open the account manager approval step in its view one page by right click and open in new window. In this case it is bundled as per two rule types ( resource owner and target resource line manager). So based on what is configured in approval step the business requests generated will be routed to for approval. For example, here resource owner means owner of the account.
Workflow used:When you edit the Item Type Actions named Recertify Account Validity, you would be able to see the fulfillment workflow. For this policy type the fulfillment workflow is Account Recet Ful as shown in the image below.
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