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Log in to the EmpowerID web application
On the navbar, expand IT Shop and select Approval Flow Policies.
On the Approval Flow Policies page, select the Item Type Actions tab.
Then search for Recertify Account Validity.
Click on the Recertify Account Validity and scroll down to select Decisions for Approval Flow Steps.
Click on the + icon to add more approval decision if needed.
As shown in the above screenshot, what happens when the approval decision is taken as
Certify - no fulfillment work flow is needed.
Delete - Recert delete account fulfillment work flow is started.
Disable - Recert disable account fulfillment work flow is started.You can also edit or change the workflows that should execute as per an approval decision. Just click on the edit icon on the above image.
To see how the business requests generated are grouped for approval, we need to open the approval step selected by right click and open in new window. Here the approval step is account manager as shown in the image above. In this case it is bundled as per two rule types ( resource owner and target resource line manager) as shown in the image below. So based on what is configured in approval step the business requests generated will be routed to for approval.
Workflow used: When you edit the Item Type Actions named Recertify Account Validity, you would be able to see the fulfillment workflow. For this item the fulfillment workflow selected is Account Recet Ful as shown in the image below. For the fulfillment the selected workflow is run. This workflow assignment is configurable as well. You can delete it and select another workflow if needed.
We have created the account validity recertification policy and added target to it. the next step would be to creat an audit and add the account validity policy to it.
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