The chatbot can also proactively reach out to users when it detects a need for their involvement, such as to notify them of new tasks to approve or if their account has become locked out. Suppose you have scenarios where you have to provide commands directly from Job, API, Workflows, or other system components to the Bot and send messages to users. In that case, you will be using the Proactive Messaging capability of the Bot. E.G., a job can trigger a message asking the user to approve a particular business request. In this doc, we will explore properties and a sample proactive message.
The BotProactiveMessageActivity allows you to send messages to any active bot conversation. Person.BotConversationReferenceID A conversation reference ID is required to proactively initiate a conversation with a user.
...
You can find the BotProactiveMessageActivity in the Activities toolbox in Workflow Studio. Simply drag and drop the activity into your workflow to use the activity in a workflow.
...
| Anchor | ||||
|---|---|---|---|---|
|
Property | Type | Description |
|---|---|---|
BotTenantId | String | BotTenantId Specifies the Tenant ID. The administrator can retrieve the Bot Tenant ID of your organization from the Azure portal. |
BotConversationReferenceId | Guid | Specifies the Conversation Reference ID of the user to whom you are sending the message(i.e., Person.BotConversationReferenceID) |
message title | String | Specifies the subject of the message to show in the notification list. You can see the notification list by sending the bot the “nfs” command. |
Message | String | Specifies the proactive message you want to send to a user. |
MessageType | TheDotNetFactory.Framework.BotWF.Common.ProactiveMessageType | Specifies how the proactive message should be delivered to the user. The ProactiveMessageType is an enum with the following values:
|
MessageReminder | string | Text to show as a reminder to the user indicating that the user has received a message in the notification list. |
CustomProactiveMessage | TheDotNetFactory.Framework.BotWF.Common.BotCapability | You may use this property to support the advanced handling of proactive messaging. You can find details of CustomProactiveMessage in the section. |
...
BotAttachment
BotAttachmentPrompt
BotAttachmentData
BotChoicePrompt
BotHeroCard (Example below)
BotQuickChoicePrompt
BotTextMessage
BotTextPrompt
| Anchor | ||||
|---|---|---|---|---|
|
...
Please follow the steps below to create a sample proactive message. You will be able to create a message and a hero card as shown in the output above for the following steps below.
...