You can cancel requests If you initiated a business request for items that have yet to be approved or you have access to cancel requests submitted by others, you can cancel those requests by following the below steps.
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| contentByMode | {"html":"<!doctype html>\r\n<link href=\"https://cdn.jsdelivr.net/npm/bootstrap@5.0.2/dist/css/bootstrap.min.css\" rel=\"stylesheet\" integrity=\"sha384-EVSTQN3/azprG1Anm3QDgpJLIm9Nao0Yz1ztcQTwFspd3yD65VohhpuuCOmLASjC\" crossorigin=\"anonymous\">\r\n<link href=\"https://docs.empowerid.com/new_docs.css\" rel=\"stylesheet\">\r\n<script src=\"https://cdn.jsdelivr.net/npm/bootstrap@5.0.2/dist/js/bootstrap.bundle.min.js\" integrity=\"sha384-MrcW6ZMFYlzcLA8Nl+NtUVF0sA7MsXsP1UyJoMp4YLEuNSfAP+JcXn/tWtIaxVXM\" crossorigin=\"anonymous\"></script>\r\n \r\n <div class = \"bd-callout bd-callout-info\">\r\n <p>A Business Request can only be canceled when the following conditions are true:</p>\r\n <ul>\r\n <li>The Business Request is not ready</li>\r\n <li>The Business Request is <em>open, pending approval</em></li>\r\n <li>The Business Request has an open pending Business Request Item awaiting approval</li>\r\n <li>You are either the initiator of the open Business Request or you have access to cancel the request.</li>\r\n </ul>\r\n<p>A Business Request Item can only be canceled when the following conditions are true:</p>\r\n <ul>\r\n <li>The Business Request Item is not ready</li>\r\n <li>The Business Request Item is <em>open, pending approval</em></li>\r\n <li>You are either the initiator of the open Business Request Item or you have access to cancel the request item.</li>\r\n </ul>\r\n <p class = \"bd-callout bd-callout-warning\">Access to cancel requests for non-initiators of the request\r\n is restricted to users with administrative access to target Business Request and Business \r\n Request Items.\r\n</div>\r\n","javascript":"","css":"code {\r\n padding: 2px 4px;\r\n font-size: 90%;\r\n color: #c7254e;\r\n background-color: #f9f2f4;\r\n border-radius: 4px;\r\n}"} |
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Cancel pending requests as initiator
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Navigate to the My Tasks App portal for your organization.
In My Tasks, select My Requests and enter any relevant search text into the search field to filter your requests as needed.
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Image AddedClick the Pending Item button for the pending business request you want to cancel.
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Image AddedFrom In the Overview tab of the card that appears for the pending item, click the Cancel Request button.
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Image AddedClick the Confirm button.
Image RemovedYou should see the status of the request update to show that it has been canceled.
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Cancel requests initiated by others
Navigate to the My Tasks App portal for your organization as a user with access to cancel a pending Business Request or request item.
In My Tasks, select either To Do (if you are an approver of the request) All and search for the request you want to cancel.
Image AddedClick Pending Item.
From the Overview tab of the card that appears for the pending item, click the Cancel Request button.
If you do not see the Cancel Request button, you do not have access to cancel the request.
Image AddedConfirm your decision.
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