[{"label":"I login using EmpowerID","id":"1","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I'm unable to remember my password or I've gotten locked out : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. Please follow the instructions here for your chosen multi-factor authentication."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will locate the email and phone numbers registered for the user and attempt to send a one-time password to either of them. If you cannot receive an email or a voice call for the OTP, you can create a request to vouch for you manually."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":" I remember my password, but I can't perform multi-factor authentication (lost or new phone or other issue) : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard caters to users who remember their password but are unable to complete the multi-factor authentication process due to various reasons. This could be a result of losing their phone, getting a new phone, or encountering other issues."}]},{"type":"paragraph","content":[{"type":"text","text":" I'm not sure what the problem is but I can't login:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance."}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},"icon":""},{"label":"I login using Microsoft Azure","id":"2","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I'm unable to remember my password or I've gotten locked out : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access. "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. Please follow the instructions here for your chosen multi-factor authentication."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will locate the email and phone numbers registered for the user and attempt to send a one-time password to either of them. If you cannot receive an email or a voice call for the OTP, you can create a request to vouch for you manually."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"I remember my password, but I can't perform multi-factor authentication (lost or new phone or other issue) : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard caters to users who remember their password but are unable to complete the multi-factor authentication process due to various reasons. This could be a result of losing their phone, getting a new phone, or encountering other issues."}]},{"type":"paragraph","content":[{"type":"text","text":" Need help logging into Azure for the first time (TAP): ","marks":[{"type":"strong"}]},{"type":"text","text":"This a specialized support option available for users who require TAP in their first login. The Temporary Access Pass serves as a temporary authorization to log in and perform the initial setup for other authentication methods. Once the passwordless methods are established, users can use them for future sign-ins. "}]},{"type":"paragraph","content":[{"type":"text","text":" I'm not sure what the problem is but I can't login:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance."}]},{"type":"paragraph","content":[]}]},"icon":""}] |