[{"label":"I login using EmpowerID","id":"1","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I'm unable to remember my password, or I've gotten locked out: ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access."}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. The wizard will guide you through the recovery process from "},{"type":"text","text":"Login Assistance With MFA ","marks":[{"type":"link","attrs":{"href":"#LoginAssistanceWithMFA"}}]},{"type":"text","text":"flow."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them. The wizard now enters "},{"type":"text","text":"Login assistance with email/phone","marks":[{"type":"link","attrs":{"href":"#LoginAsisstanceWithoutMFA"}}]},{"type":"text","text":" flow and guides you through recovery."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you cannot receive an email or a voice call for the OTP, you can create a manual request to vouch for you. The wizard will guide you through the recovery process from the "},{"type":"text","text":"Login assistance by requesting identity validation","marks":[{"type":"link","attrs":{"href":"#manualrequest"}}]},{"type":"text","text":" flow."},{"type":"hardBreak"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"I remember my password, but I can't perform multi-factor authentication (lost or new phone or another issue): ","marks":[{"type":"strong"}]},{"type":"text","text":"This wizard option comes in handy for users who recall their passwords but face obstacles while undergoing multi-factor authentication. It provides a solution for situations where users lose their phone, acquire a new one, or encounter other issues. The system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them so that you can easily reset the multi-factor authentication registered for your account. Please follow the instructions in "},{"type":"text","text":"Login assistance by resetting MFA","marks":[{"type":"link","attrs":{"href":"#DeleteMFA"}}]},{"type":"text","text":" to troubleshoot your login issue. "}]},{"type":"paragraph","content":[{"type":"text","text":"I'm not sure what the problem is, but I can't log in:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance. The wizard will now enter the "},{"type":"text","text":"Login Assistanceassistance Withby Emailrequesting /identity Phonevalidation","marks":[{"type":"link","attrs":{"href":"#deletemfa#manualrequest"}}]},{"type":"text","text":" flow for the login recovery. "}]},{"type":"paragraph","content":[]}]},"icon":""},{"label":"I login using Microsoft Azure","id":"2","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please follow the instructions below if you choose “"},{"type":"text","text":"I log in using Microsoft Azure","marks":[{"type":"strong"}]},{"type":"text","text":"“"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"I'm unable to remember my password, or I've gotten locked out: ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access."}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. The wizard will guide you through the recovery process from "},{"type":"text","text":"Login Assistance With MFA ","marks":[{"type":"link","attrs":{"href":"#LoginAssistanceWithMFA"}}]},{"type":"text","text":" flow."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them. The wizard now enters "},{"type":"text","text":"Login assistance with email/phone","marks":[{"type":"link","attrs":{"href":"#LoginAsisstanceWithoutMFA"}}]},{"type":"text","text":" flow and guides you through recovery."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you cannot receive an email or a voice call for the OTP, you can create a manual request to vouch for you. The wizard will guide you through the recovery process from the "},{"type":"text","text":"Login assistance by requesting identity validation","marks":[{"type":"link","attrs":{"href":"#manualrequest"}}]},{"type":"text","text":" flow."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"I remember my password, but I can't perform multi-factor authentication (lost or new phone or another issue): ","marks":[{"type":"strong"}]},{"type":"text","text":"This wizard option comes in handy for users who recall their passwords but face obstacles while undergoing multi-factor authentication. It provides a solution for situations where users lose their phone, acquire a new one, or encounter other issues. The system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them so that you can easily reset the multi-factor authentication registered for your account. Please follow the instructions in "},{"type":"text","text":"Login assistance by resetting MFA","marks":[{"type":"link","attrs":{"href":"#DeleteMFA"}}]},{"type":"text","text":" to troubleshoot your login issue. "}]},{"type":"paragraph","content":[{"type":"text","text":"I'm not sure what the problem is, but I can't log in:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance. The wizard will now enter the "},{"type":"text","text":"Login Assistanceassistance Withby Emailrequesting /identity Phonevalidation","marks":[{"type":"link","attrs":{"href":"#deletemfa#manualrequest"}}]},{"type":"text","text":" flow for the login recovery. "}]},{"type":"paragraph","content":[]}]},"icon":""}] |