If your organization has successfully integrated EmpowerID with ServiceNow, you have the ability to automate the creation of Request tickets in ServiceNow whenever a Business Request is initiated in EmpowerID. This allows organizations utilizing ServiceNow for their IT Service Management (ITSM) to maintain a comprehensive record of all EmpowerID-originated requests within ServiceNow. This record includes essential details such as the request's status, the requester's identity, the request's timestamp, information on approvals or rejections, and any associated comments. This task-based help topic guides you through the steps required to enable this feature in EmpowerID.
Architectural Overview
Understanding the architectural elements involved in the EmpowerID and ServiceNow integration provides a foundational framework for effective implementation and management. This section outlines the key architectural components and how they interact to enable automatic ticket generation in ServiceNow based on Business Requests initiated in EmpowerID.
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ServiceNow Ticket Integration Procedure