---title: Customizing the MFA Retry Limit---
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Customizing the MFA Retry Limit
EmpowerID provides a configuration setting that you can use to limit the number of times users can incorrectly enter a passcode when using Device Registration, OATH tokens or EmpowerID One Time Passwords as authentication methods (MFA Types). By default the setting is configured to allow users a maximum of three attempts. If users exceed the retry limit, they see the following message:
Image Removed Image AddedYou can leave this setting at the default or change it as needed. This article demonstrates how to do so.
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To set MFA Retry Limits
- From the Navigation Sidebar of the EmpowerID Web interface, navigate to the EmpowerID System Settings page by expanding Admin > Miscellaneous and clicking EmpowerID System Settings.
- From the EmpowerID System Settings page, search for EidMultiFactorRetryLimit and then click the Edit button for the setting. Edit buttons have the Pencil icon.
- In the pane that appears, type the new retry limit in the Value field and then click Save. Do not change the Name of the setting.
- From the Navigation Sidebar, navigate to the Workflows page by expanding IT Shop and clicking Workflows.
- From the Workflows page, recycle the EmpowerID App Pools by clicking Recycle EmpowerID App Pools.
Related TopicsConcepts:
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Administrative Procedures:
User Tasks