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Credentials are encrypted usernames and passwords for privileged accounts that your organization has vaulted. When users request credentials, they are requesting request to "check out" those credentials. If approved, they them. Users can see and use those credentials for a specified period of time. The following if the request is approved. This article demonstrates how users can request credentials within EmpowerID.

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Prerequisites

Users must have a master password to request access to credentials.

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For details on creating a master password, see

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the Creating Master Passwords article.

Procedure

Step 1 – Locate the Desired Credential

  1. Log in to the IAM Shop portal.

  2. Select Credentials from From the Resource Type dropdown and search for the desired credentials, select Credentials.

  3. Search for the credential you want to request.

  4. Click the Request Access button for next to the shared credential.

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    This opens the request card for the credential.

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Step 2 – Choose the Access Type

  1. In the request card, select the desired Access Type.:

    • One Time AccessSelect Choose this option if you only need to check out the credential as for a one-time eventcredential checkout.

    • Pre-Approved AccessSelect Choose this option if you need regular access to the credential on a regular basis.

  2. Click Unlock.

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Step 3 – Enter Master Password

  1. Enter your master password and click in the prompt.

  2. Click OK.

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Step 4 – Adjust Access Duration (One-Time Access Only)

  1. If you selected One Time Access, adjust the following fields as needed:

    • Start Date

    , Start Time, End Date, and End Time as needed.
    You must enter an End Date
    • Start Time

    • End Date (required to enable the "Add to Cart" button

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    • End Time

  2. Click Add to Cart.

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Step 5 – Complete the Request

  1. Click the Cart icon at the top of the page to open it.

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  2. Select a reason for the request.

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  3. If you selected Other, enter a comment.

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  4. Click Evaluate Request. This allows the system to check for any potential risk violations that would arise if the credentials were granted.

  5. Enter a Business Request Name. The text entered here helps identify the purpose of the request to potential approvers.

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  6. Enter a comment in the Add a Comment field.

  7. Optionally, enter a Due Date and Add a Comment.

  8. Click Submit.

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Results

After submission, you should see a confirmation message

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stating that the cart was successfully submitted

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and a tracking link.

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Clicking the link opens the request in the My Tasks

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app, where users can interact with the request and do the following:

  • Cancel the request

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View Approvers:

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  • View the user’s functional access

  • View Approvers

  • Add comments