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To effectively learn the Fulfillment workflow, prior knowledge of the Approval Flow Engine is recommended, along with an understanding of key concepts such as Business Request, Business Request Items, and Item Type Actions. Please refer to the Approval Flow Engine and Admin Training documentation for further information. |
I will explain the key concepts required to understand the Fulfillment workflow.
Business Request
A Business Request is a formal submission by users within an organization to request access to resources. It is directed to managers, resource owners, or delegated authorities for approval or rejection. In Empower ID, business requests group lists of actions for approval. These actions may include adding or removing group members, assigning management roles, or performing other tasks. The Business Request serves as a container that organizes related items also known as Business Request Items.