Page Comparison

Using the Login Assistance Workflow

1. To receive help logging in to EmpowerID, click on the Login Assistance Workflow on the login screen.
   

   

2. First is the identification process. Please enter Enter either your EID EmpowerID login name or the Email email associated with your account.
   

   

   Please select your identity provider

3. Select Your Identity Provider (IdP): Choose between Microsoft Azure or EmpowerID, based on your authentication method. You can choose between Azure AD or EmpowerID.

   • If you choose "I log in using EmpowerID", proceed with the instructions under Login Assistance Options for EmpowerID.

   • If you choose

   “

   • "I log in using

   EmpowerID, “please follow the instructions below or skip to step #4 if you use Azure login.

   • I'm unable to remember my password, or I've gotten locked out: This option in the wizard Microsoft Azure", proceed with the instructions under Login Assistance Options for Microsoft Azure.

Login Assistance Options for EmpowerID

Option 1: I’m Unable to Remember My Password or I’ve Gotten Locked Out

This option allows users who cannot remember their password or have been locked out of their account to regain access.

1. The system

   now finds

   identifies all registered MFA methods and

   will prompt

   prompts you to select

   an option to choose your multi-factor authentication. The wizard will guide

   one.

2. The wizard guides you through the recovery process

   from

   using the Login Assistance

   With

   with MFA flow.

3. In case

   If the account does not have MFA registration

   , the system will find

   :

   • The system locates the email and phone numbers registered for the user

     and attempt

     .

   • Attempts to send a

     one-time password

     One-Time Password (OTP) to either of them.

   • The wizard

     now

     enters the Login

     assistance

     Assistance with

     email

     Email/

     phone

     Phone flow and guides you through recovery.

4. If you cannot receive an email or a voice call for the OTP

   , you

   :

   • You can create a manual request to have someone vouch for you.

   • The wizard

     will guide

     guides you through the recovery process

     from

     using the Login

     assistance by requesting identity validation

     Assistance by Requesting Identity Validation flow.I remember my password

Option 2: I Remember My Password, but I

Can't

Perform Multi-Factor Authentication

This option is useful for users who

remember their

password but face obstacles

with MFA, such as losing their phone or acquiring a new one.

1. The system locates the email and phone numbers registered for the user

   and attempt

   .

2. Attempts to send a

   one-time password

   One-Time Password (OTP) to either of them

   so that you can easily

   .

3. You can reset the multi-factor authentication registered for your account.

   Please follow

4. Follow the instructions in Login

   assistance

   Assistance by

   resetting

   Resetting MFA to troubleshoot your login issue.

Option 3: I'm

Not Sure What the Problem Is, but I

Can't

Log In

If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide helpful troubleshooting steps and guidance.

• The wizard

• enters the Login

• Assistance by Requesting Identity Validation flow for

• login recovery.

Login Assistance Options for Microsoft Azure

Option 1: I'm

Unable to Remember My Password or I've

Gotten Locked Out

This option

allows Azure users who cannot remember their password or have been locked out of their account to regain access.

1. The system now finds

   Similar to EmpowerID, the system identifies all registered MFA methods and

   will prompt

   prompts you to select

   an option to choose your multi-factor authentication. The wizard will guide

   one.

2. The wizard guides you through the recovery process

   from

   using the Login Assistance

   With

   with MFA flow.

3. In case

   If the account does not have MFA registration

   , the system will find

   :

   • The system locates the email and phone numbers registered for the user

     and attempt

     .

   • Attempts to send

     a one-time password

     an OTP to either of them.

   • The wizard

     now

     enters the Login

     assistance

     Assistance with

     email

     Email/

     phone

     Phone flow

     and guides you through recovery

     .

4. If you cannot receive

   an email or a voice call for

   the OTP

   , you

   :

   • You can create a manual request

     to vouch

     for

     you

     identity validation.

   • The wizard

     will guide

     guides you through

     the recovery process from

     the Login

     assistance by requesting identity validation

     Assistance by Requesting Identity Validation flow.I remember my password

Option 2: I Remember My Password, but I

Can't

Perform Multi-Factor Authentication

This option assists Azure users who remember their password but are unable to complete MFA.

1. The system sends an OTP to your registered email or phone.

2. You can reset your MFA settings after verifying the OTP.

3. Follow the instructions in Login Assistance by Resetting MFA.

Option 3: I'm Not Sure What the Problem Is, but I Can't Log In

Select this option if you're unsure about the login issue.

• The wizard initiates the Login Assistance by Requesting Identity Validation flow.

Login Assistance Flows

Login Assistance with MFA (h4)

If the administrator has established a password policy with more than 2 Level of Assurance (LOA) points,

you might have to go through multiple rounds of

MFA

.

1. The system has identified identifies all registered MFA methods and will prompt prompts you to choose your preferred multi-factor authentication method. Kindly follow the instructions provided for your chosen authentication method. Your method.

   Note: Your available MFA options may vary from the image below, as the wizard will load the MFA methods configured for your account.
   

   Image RemovedImage Added

2. After choosing your preferred MFA method, our the wizard will walk walks you through the necessary steps. Please refer here for more detailed instructions on completing the MFA process. The screenshot below shows what you'll see

   • For example, if you select the

   EID mobile authenticator as your preferred MFA option.
   Image Removed

   To complete the authenticator challenge, you must either approve the

   • EmpowerID Mobile Authenticator, you will be prompted to approve a push notification or enter the authentication code.
     

   To reset their password, the user is
   • Image Added

3. Upon successful MFA, you are directed to the "Change Password" page , where they can then proceed to reset their your password.

   Image Removed

4. FinallyAfter resetting your password, the wizard will provide you with provides a list of all the accounts for which the password has been changed.

Login

Assistance with

Email / Phone

To receive assistance

via email or phone

:

1. The system locates the email and phone numbers registered for the user your account and attempt attempts to send a one-time password to either of themOne-Time Password (OTP).
   

   

2. If you have received the One-Time Password ( OTP), please choose "select Yes." and follow the instructions below. If you cannot receive the OTP, please choose “No,” and keep pressing No to retry. After some clicks, you should be able to see a screen asking you to create a request for someone to validate your identity manually. Follow the instructions here to create the request.

   Enter the passcode and click Next.

   Image Removed

   To reset their password, the user is directed to the "change password" page, where they can then reset their password.
   

   Image Removed

   Finally, the wizard will provide you with proceed to enter the passcode.
   

   Image Added

3. If you have not received the OTP:

   1. Select No.

   2. The system will retry sending the OTP.

   3. After several attempts, you will be prompted to create a manual request for identity validation.

   4. Follow the instructions in Login Assistance by Requesting Identity Validation.

4. Upon successful OTP verification, you are directed to the Change Password page to reset your password.

5. The wizard provides a list of all the accounts for which the password has been changed.

Login

Assistance by Requesting Identity Validation

If all other options fail, you can opt for manual identity verification by requesting assistance.

1. When prompted, select Yes to create a request for manual identity verification. Click on yes to proceed further.
   

   

2. Provide details to raise your request,the following details:

   • Message: Write a compelling and detailed message to those whom you're seeking to the person who will vouch for your identity.

   • Share Email and Phone: Please provide the Provide an email or phone number that you currently have access to. If the person vouching for you confirms it, you will receive an OTP with the details provided. The phone or email doesn't This does not need to be the same as the one configured in your profile.

   • Select a Person to Vouch for You: Please choose Choose someone who can confirm your identity.
     

     

3. Once you have raised submitted the request, the :

   • The approver will receive the business request.

   Once the approver approves your request

   • Upon approval, an OTP will be sent to the email or phone number you provided.

1. • Follow the instructions to complete the login assistance process.

Login Assistance by Resetting MFA

If your MFA isn't functioning properly, our system will search for your account's :

1. The system locates the email and phone numbers registered for your account and

1. sends a

1. Click on Yes to continue if One-Time Password (OTP).

2. If you have received an OTP, and follow the instructions below. Otherwise, click No, which will trigger the Login assistance by requesting identity validation the OTP, select Yes, as shown below, and then enter your passcode.
   

   Image Added

   Note: If you don’t receive the OTP, click No to trigger the Login Assistance by Requesting Identity Validation flow to help you log in.

   Image Removed

3. Enter the passcode and click Next.
   

   Image Removed

4. Click on yes after reading the warning carefullyAfter OTP verification, you will receive a warning indicating that your existing MFA registrations will be deleted. Click Yes to continue.
   

   

5. On the next screen, you will receive instructions on how to open :

   • Open a browser in incognito mode

   and navigate to https://myapps.microsoft.com/?whr=tbdir.net. Once you try logging in, you can register

   • .

   • Navigate to My Apps.

   • Register a new MFA for your account.

   
   Image Removed

6. Register your new MFA and attempt to log in again through the EmpowerID portal.