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It is important to note that modifying this setting can impact the security of your organization's login process. If you allow a higher number of attempts, it increases the risk of unauthorized access attempts. Conversely, if you set the number of attempts too low, it may cause frustration for users who struggle to enter their passcodes correctly within the limit. Therefore, it is crucial to strike a balance between security and user experience by setting a reasonable number of attempts based on your organization's risk tolerance and the complexity of the authentication methods used. |
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Procedure
Expand Infrastructure Admin > EmpowerID Servers and Settings on the navbar and click EmpowerID System Settings.
On the EmpowerID System Settings page, search for EidMultiFactorRetryLimit and then click the Edit button for the setting. Edit buttons have the Pencil icon.
In the General pane that appears, enter the desired retry limit in the Value field and then click Save. Do not change the Name of the setting.
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