The EmpowerID ServiceNow IGA connector lets you create, synchronize, and manage ServiceNow users, groups, roles, locations, companies, user roles, and group membership within EmpowerID. Imported user data can be managed and synchronized with data in any connected back-end user directories.
Supported Features and Attribute Mappings
Account Management
Inventory ServiceNow users
Create, Update and Delete users
Enable, Disable and change passwords of users
Group Management
Inventory groups
Inventory group memberships
Create, Update and Delete groups
Add and Remove members to and from groups
Locations and Companies
Inventory ServiceNow Locations and Companies (ExternalOrgZones in the EmpowerID Identity Warehouse)
Roles
Inventory ServiceNow Roles (ExternalOrgRoles in the EmpowerID Identity Warehouse)
Account Attribute Flow
Users in ServiceNow are inventoried as accounts in EmpowerID. The below table shows the attribute mappings of ServiceNow user attributes to EmpowerID Person attributes.
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ServiceNow Attribute | ServiceNow Table | EmpowerID Attribute | Description |
|---|---|---|---|
name (company_name) | Location (Company) | Name | Name of the location along with the name of the company in that location |
parent | Location | ParentID | Parent of the location |
L=sys_id;CO=sys_id | Location/Company | SystemIdentifier format: | System identifiers of the location and company respectively |
Group Membership
With the ServiceNow connector, you can have EmpowerID inventory Group memberships from the GroupAccount table. You can also add members to groups and remove members from groups in either EmpowerID or ServiceNow, and the changes will propagate to the other system on the next inventory.
User Role and Location Mapping
EmpowerID stores User Roles along with their corresponding Locations and Companies in the EmpowerID AccountExternalOrgRoleOrgZone table.
Tasks
The ServiceNow connector provides the functionality to create, update, and close ServiceNow Tasks. ServiceNow tasks can be of any type including ticket, incident, change request, and problem.
Inventory
The ServiceNow connector supports two types of inventory functionality.
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