The EmpowerID Orchestration Pack for ServiceNow provides ServiceNow process designers with workflow activities, web services, and example workflows to embed EmpowerID capabilities within their ServiceNow business processes. EmpowerID includes a job that synchronizes and maintains an up-to-date list of requestable groups and roles from the EmpowerID Identity Warehouse to custom tables in your ServiceNow tenants. Using the embedded EmpowerID workflow activities in your ServiceNow workflows, users can request access to entitlements in any EmpowerID-connected system from the familiar ServiceNow Service Catalog. In addition, the Orchestration Pack provides the ability to integrate an AI-powered chat bot virtual assistant, the EmpowerID Bot, into ServiceNow. With the bot, users can perform secure self-service, such as resetting their passwords, at any time within the ServiceNow portal.
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This workflow is build to associate a management role to a user within EmpowerID for a specified duration of time. At the very beginning, the workflow runs a script block which deals with variable mapping in case when this workflow is being used as a subflow. The second step is the approval activity, which is currently approved by the system administrator. Once approved (if rejected, the workflow sets the state of the request as “closed inomplete” and ends here), the workflow continues to the third step, which is where the actual API call to EmpowerID is made with all required parameters. Please refer the integrations section of this document to know the details of the API. After the successful call, workflow marks the state of the RITM as “Closed Complete” and ends.
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Data Model
The EmpowerID Orchestration Pack has a number of inbound and outbound integration APIs defined. These integrations form the core of communication between ServiceNow and EmpowerID. The API includes the following HTTP methods for the EmpowerID components affected by the activities and workflows of the Orchestration Pack. This information is included as reference material. To view it, expand the headings. Expand
title | APIs Exposed by ServiceNow |
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Authentication
Use basic authentication and admin user’s credentials
Read Management Roles
GetMgmtRolesGUID
This endpoint retrieves a list of Management Roles currently present in ServiceNow.
HTTP Request
Method: GET
Code Block |
---|
GET https://{FQDN_Of_Your_ServiceNow_Instance}/api/x_36687_eid/eid/getMgmtRolesGuid |
Header Key/Value Pairs
Key | Value |
---|---|
X-UserToken | Your access token |
Accept | application/json |
Content-Type | application/json |
Response
Status Code 200 OK
Header Key/Value Pairs
Key | Value |
---|---|
Cache-Control | Your access token |
Content-Encoding | gzip |
Content-Type | application/json;charsetUTF-8 |
Date | Date / Time GMT |
Expires | 0 |
Pragma | no-store,no-cache |
Server | ServiceNow |
Strict-Transport-Security | max-age63072000; includeSubDomains |
Transfer-Encoding | chunked |
X-Is-Logged-In | true |
X-Transaction-Id | 85d3c5addb2u8 |
Response Body
JSON object containing a list of Management Role GUIDs.
cURL Example
Code Block | ||
---|---|---|
| ||
curl "https://YourServiceNowInstance/api/x_36687_eid/eid/getMgmtRolesGuid" \
--request GET \
--header "Accept:application/json" \
--user 'admin':'admin' |
Read Management Groups
GetMgmtGroupsGUID
This endpoint retrieves a list of Management Groups currently present in ServiceNow.
HTTP Request
Method: GET
Code Block |
---|
GET https://{FQDN_Of_Your_ServiceNow_Instance}/api/x_36687_eid/eid/getMgmtGroupsGuid |
Header Key/Value Pairs
Key | Value |
---|---|
X-UserToken | Your access token |
Accept | application/json |
Content-Type | application/json |
Response
Status Code 200 OK
Header Key/Value Pairs
Key | Value |
---|---|
Cache-Control | Your access token |
Content-Encoding | gzip |
Content-Type | application/json;charsetUTF-8 |
Date | Date / Time GMT |
Expires | 0 |
Pragma | no-store,no-cache |
Server | ServiceNow |
Strict-Transport-Security | max-age63072000; includeSubDomains |
Transfer-Encoding | chunked |
X-Is-Logged-In | true |
X-Transaction-Id | 85d3c5addb2u8 |
Response Body
JSON object containing a list of Management Group GUIDs
cURL Example
Code Block | ||
---|---|---|
| ||
curl "https://YourServiceNowInstance/api/x_36687_eid/eid/getMgmtGroupsGuid" \
--request GET \
--header "Accept:application/json" \
--user 'admin':'admin' |
Create Management Roles
MgmtRoles
This endpoint is used to create / push Management Roles from EmpowerID to ServiceNow
HTTP Request
Method: POST
Code Block |
---|
POST https://{FQDN_Of_Your_ServiceNow_Instance}/api/x_36687_eid/eid/mgmtroles |
Request Data
Request data is sent to the API in JSON format.
Code Block |
---|
[ //Array of records
{
‘<column name>’: ‘<value>’
'management_role_guid': 'd9896948-b708-420e-ae6c-4cb038180159',
'friendly_name':'Friendly Name Five',
'valid_from': '2018-07-31 21:43:11',
'valid_until': '2018-08-22 21:43:11',
'description': 'Test Description Five',
'name': 'Five Management Role',
.
.
.
},
{
'management_role_guid': 'd9896948-b908-420e-ae6c-4cb038180159',
'friendly_name':'Friendly Name Six',
'valid_from': '2018-07-31 21:43:11',
'valid_until': '2018-08-22 21:43:11',
'description': 'Test Description Six'
},
.
.
.
] |
Element | Description | Type | Required |
---|---|---|---|
management_role_guid | GUID of the Management Role | String | Yes |
friendly_name | Display Name of the Management Role | String | Yes |
valid_from | Beginning date and time the Management Role is valid | Date/Time | Yes |
valid_until | Ending date and time the Management Role is valid | Date/Time | Yes |
description | Description of the Management Role | String | Yes |
name | Name of the Management Role | String | Yes |
auto_accept_join_leave_requests | Accept join and leave requests without requiring approval | Boolean | Yes |
Email address for the Management Role | String | Yes | |
instructions | Instructions about the Management Role | String | Yes |
is_high_security | Is the role high security? | Boolean | Yes |
owner_assignee_id | ID of the EmpowerID Person owning the Management Role | Integer | Yes |
owner_email | Email address of the EmpowerID Person owning the Management Role | String | Yes |
owner_friendly_name | Friendly Name of the EmpowerID Person owning the Management Role | String | Yes |
owner_logon_name | Logon Name of the EmpowerID Person owning the Management Role | String | Yes |
requestable | Can users request access to the role? | Boolean | Yes |
risk_factor_total | Risk factor of the role | Integer | Yes |
extension_attribute_1 | Extension attribute | String | Yes |
extension_attribute_2 | Extension attribute | String | Yes |
extension_attribute_3 | Extension attribute | String | Yes |
extension_attribute_4 | Extension attribute | String | Yes |
extension_attribute_5 | Extension attribute | String | Yes |
extension_attribute_6 | Extension attribute | String | Yes |
extension_attribute_7 | Extension attribute | String | Yes |
extension_attribute_8 | Extension attribute | String | Yes |
extension_attribute_9 | Extension attribute | String | Yes |
extension_attribute_10 | Extension attribute | String | Yes |
extension_attribute_11 | Extension attribute | String | Yes |
extension_attribute_12 | Extension attribute | String | Yes |
extension_attribute_13 | Extension attribute | String | Yes |
extension_attribute_14 | Extension attribute | String | Yes |
extension_attribute_15 | Extension attribute | String | Yes |
Create Management Groups
MgmtGroups
This endpoint is used to create / push Management Groups from EmpowerID to ServiceNow
HTTP Request
Method: POST
Tables
Groups (x_36687_eid_groups) | Management Roles (x_36687_eid_management_roles) | ||||
---|---|---|---|---|---|
Column Label | Column Name | Type | Column Label | Column Name | Type |
Group GUID (PK) | group_guid | String | Management Role GUID (PK) | management_role_guid | String |
Name | name | String | Name | name | String |
Distinguished Name | distinguished_name | String | Friendly Name | friendly_name | String |
Is High Security Group | is_high_security_goup | Boolean | String | ||
Auto Accept Join Leave Request | auto_accept_join_leave_requests | Boolean | Is High Security | is_high_security | Boolean |
Group Usage Type Friendly Name | group_usage_type_friendly_name | String | Auto Accept Join Leave Request | auto_accept_join_leave_requests | Boolean |
Friendly Name | friendly_name | String | Requestable | requestable | Boolean |
Logon Name | logon_name | String | Risk Factor Total | risk_factor_total | Integer |
Account Store Friendly Name | account_store_friendly_name | String | Valid From | valid_from | Date/Time |
Allow Join Requests | allow_join_requests | Boolean | Valid Until | valid_until | Date/Time |
String | Description | description | String | ||
Valid From | valid_from | Date/Time | Instructions | instructions | String |
Valid Until | valid_until | Date/Time | Owner Assignee ID | owner_assignee_id | String |
Description | description | String | Owner Login Name | owner_login_name | String |
Notes | notes | String | Owner Friendly Name | owner_friendly_name | String |
Owner Assignee ID | owner_assignee_id | String | Owner Email | owner_email | String |
Owner Login Name | owner_login_name | String | Extension Attribute 1 | extension_attribute_1 | String |
Owner Friendly Name | owner_friendly_name | String | Extension Attribute 2 | extension_atrtibute_2 | String |
Owner Email | owner_email | String | Extension Attribute 3 | extension_attribute_3 | String |
Extension Attribute 1 | extension_attribute_1 | String | Extension Attribute 4 | extension_attribute_4 | String |
Extension Attribute 2 | extension_attribute_2 | String | Extension Attribute 5 | extension_attribute_5 | String |
Extension Attribute 3 | extension_attribute_3 | String | Extension Attribute 6 | extension_attribute_6 | String |
Extension Attribute 4 | extension_attribute_4 | String | Extension Attribute 7 | extension_attribute_7 | String |
Extension Attribute 5 | extension_attribute_5 | String | Extension Attribute 8 | extension_attribute_8 | String |
Extension Attribute 6 | extension_attribute_6 | String | Extension Attribute 9 | extension_attribute_9 | String |
Extension Attribute 7 | extension_attribute_7 | String | Extension Attribute 10 | extension_attribute_10 | String |
Extension Attribute 8 | extension_attribute_8 | String | Extension Attribute 11 | extension_attribute_11 | String |
Extension Attribute 9 | extension_attribute_9 | String | Extension Attribute 12 | extension_attribute_12 | String |
Extension Attribute 10 | extension_attribute_10 | String | Extension Attribute 13 | extension_attribute_13 | String |
Extension Attribute 11 | extension_attribute_11 | String | Extension Attribute 14 | extension_attribute_14 | String |
Extension Attribute 12 | extension_attribute_12 | String | Extension Attribute 15 | extension_attribute_15 | String |
Extension Attribute 13 | extension_attribute_13 | String | Sys ID | sys_id | Sys ID (GUID) |
Extension Attribute 14 | extension_attribute_14 | String | Updates | sys_mod_count | Integer |
Extension Attribute 15 | extension_attribute_15 | String | Updated By | sys_updated_by | String |
Sys ID | sys_id | Sys ID (GUID) | Updated | sys_updated_by | String |
Updates | sys_mod_count | Integer | |||
Updated By | sys_updated_by | String | |||
Updated | sys_updated_by | String |
Insert excerpt | ||||||
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The EmpowerID Orchestration Pack has a number of inbound and outbound integration APIs defined. These integrations form the core of communication between ServiceNow and EmpowerID. The API includes the following HTTP methods for the EmpowerID components affected by the activities and workflows of the Orchestration Pack. This information is included as reference material. To view it, expand the headings.
...
Updates
...
sys_mod_count
...
Integer
...
Updated By
...
sys_updated_by
...
String
...
Updated
...
sys_updated_by
...
String
Insert excerpt
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AuthenticationUse basic authentication and admin user’s credentials Read Management RolesGetMgmtRolesGUIDThis endpoint retrieves a list of Management Roles currently present in ServiceNow. HTTP RequestMethod: GET
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
Response Body JSON object containing a list of Management Role GUIDs. cURL Example
Request DataRequest data is sent to the API in JSON format.
Delete Management RolesdeleteMgmtRolesUse this endpoint to delete EmpowerID Management Roles currently present in ServiceNow. HTTP RequestMethod: POST
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
cURL Example
Delete Management GroupsdeleteMgmtGroupsUse this endpoint to delete EmpowerID Groups currently present in ServiceNow.
Read Management GroupsGetMgmtGroupsGUIDThis endpoint retrieves a list of Management Groups currently present in ServiceNow. HTTP RequestMethod: GET
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
Response Body JSON object containing a list of Management Group GUIDs cURL Example
Create Management RolesMgmtRolesThis endpoint is used to create / push Management Roles from EmpowerID to ServiceNow HTTP RequestMethod: POST
Request DataRequest data is sent to the API in JSON format.
Create Management GroupsMgmtGroupsThis endpoint is used to create / push Management Groups from EmpowerID to ServiceNow HTTP RequestMethod: POST
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
cURL Example
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Code Block |
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https://{FQDN_OF_Your_EmpowerID_Web_Server}/api/services/v1/ExecuteWorkflow/start |
Header Key/Value Pairs
Key | Value |
---|---|
Authorization | Bearer ${token} |
X-EmpowerID-API-Key | f0f46cce-7cd1-4c34-8f7e-d54e96a2ab41 |
Content-Type | application/json |
Request Data
Request data is sent to the API in JSON format.
Code Block |
---|
{
"Name": "SNOWCreatePersonAdvanced",
"InputParameters":
{
"TargetPerson" :
{
"LastName": "${FirstName}",
"FirstName": "${LastName}",
"Password": "${Password}",
"Email": "${Email}",
"Login": "${Username}"
},
"GroupsToAddGuids" : "${MgmtGroupsToAdd}",
"GroupRequestInitiator" : "${GroupRequestInitiator}",
"GroupRequestApprover" : "${GroupRequestApprover}",
"GroupStartAccess" : "${GroupStartAccess}",
"GroupEndAccess" : "${GroupEndAccess}",
"ManagementRoleToJoinGuids" : "${MgmtRolesToAdd}",
"ManagementRoleRequestInitiator" : "${RolesRequestInitiator}",
"ManagementRoleRequestApprover" : "${RolesRequestApprover}",
"ManagementRoleStartAccess" : "${RoleStartAccess}",
"ManagementRoleEndAccess" : "${RoleEndAccess}",
"AccountStoreGUID" : "${AccountStoreGUID}"
}
} |
Assign Group
HTTP Method: POST
Endpoint
Code Block |
---|
https://{FQDN_OF_Your_EmpowerID_Web_Server}/api/services/v1/ExecuteWorkflow/start |
Header Key/Value Pairs
Key | Value |
---|---|
Authorization | Bearer ${token} |
X-EmpowerID-API-Key | f0f46cce-7cd1-4c34-8f7e-d54e96a2ab41 |
Content-Type | application/json |
Request Data
Request data is sent to the API in JSON format.
Code Block |
---|
{
"Name": "SnowUpdatePersonDirectAssignment",
"InputParameters":
{
"TargetPersonLogonName" : "${TargetPersonLogin}",
"GroupsToAddGuids" : "${GroupToAssign}",
"GroupsToRemoveGuids" : "${GroupsToRemove}",
"RequestInitiator" : "${Requester}",
"RequestApprover" : "${Approver}",
"AccountStoreGUID" : "F4047F57-0AFE-478D-BB2B-2E5F6E8C50FE"
}
} |
Assign Management Role
HTTP Method: POST
Endpoint
Code Block |
---|
https://{FQDN_OF_Your_EmpowerID_Web_Server}/api/services/v1/ExecuteWorkflow/start |
Header Key/Value Pairs
Key | Value |
---|---|
Authorization | Bearer ${token} |
X-EmpowerID-API-Key | f0f46cce-7cd1-4c34-8f7e-d54e96a2ab41 |
Content-Type | application/json |
Request Data
Request data is sent to the API in JSON format.
Code Block |
---|
{
"Name": "SNOWUpdatePersonMgmtRole",
"InputParameters":
{
"TargetPersonLogonName" : "${TargetPersonLogin}",
"ManagementRoleToJoinGuids" : "${ManagementRoleToJoin}",
"ManagementRoleToLeaveGuids" : "${ManagementRoleToLeave}",
"RequestInitiator" : "${Requester}",
"RequestApprover" : "${Approver}",
"AccountStoreGUID" : "{AccountStoreGUID}",
"StartAccess" : "${StartDate}",
"EndAccess" : "${EndDate}"
}
} |
Data Model
The Orchestration Pack data model include custom Groups and Management Roles data, which is required for the EmpowerID workflows. In order to keep customer namespace uncluttered, EmpowerID does not use the default out-of-the-box tables for groups and roles as there are a lot of EmpowerID-specific attributes that need to be maintained. The data for these custom tables is updated by EmpowerID via inbound API.
Tables
...
Groups (x_36687_eid_groups)
...
Management Roles (x_36687_eid_management_roles)
...
Column Label
...
Column Name
...
Type
...
Column Label
...
Column Name
...
Type
...
Group GUID (PK)
...
group_guid
...
String
...
Management Role GUID (PK)
...
management_role_guid
...
String
...
Name
...
name
...
String
...
Name
...
name
...
String
...
Distinguished Name
...
distinguished_name
...
String
...
Friendly Name
...
friendly_name
...
String
...
Is High Security Group
...
is_high_security_goup
...
Boolean
...
...
...
String
...
Auto Accept Join Leave Request
...
auto_accept_join_leave_requests
...
Boolean
...
Is High Security
...
is_high_security
...
Boolean
...
Group Usage Type Friendly Name
...
group_usage_type_friendly_name
...
String
...
Auto Accept Join Leave Request
...
auto_accept_join_leave_requests
...
Boolean
...
Friendly Name
...
friendly_name
...
String
...
Requestable
...
requestable
...
Boolean
...
Logon Name
...
logon_name
...
String
...
Risk Factor Total
...
risk_factor_total
...
Integer
...
Account Store Friendly Name
...
account_store_friendly_name
...
String
...
Valid From
...
valid_from
...
Date/Time
...
Allow Join Requests
...
allow_join_requests
...
Boolean
...
Valid Until
...
valid_until
...
Date/Time
...
...
...
String
...
Description
...
description
...
String
...
Valid From
...
valid_from
...
Date/Time
...
Instructions
...
instructions
...
String
...
Valid Until
...
valid_until
...
Date/Time
...
Owner Assignee ID
...
owner_assignee_id
...
String
...
Description
...
description
...
String
...
Owner Login Name
...
owner_login_name
...
String
...
Notes
...
notes
...
String
...
Owner Friendly Name
...
owner_friendly_name
...
String
...
Owner Assignee ID
...
owner_assignee_id
...
String
...
Owner Email
...
owner_email
...
String
...
Owner Login Name
...
owner_login_name
...
String
...
Extension Attribute 1
...
extension_attribute_1
...
String
...
Owner Friendly Name
...
owner_friendly_name
...
String
...
Extension Attribute 2
...
extension_atrtibute_2
...
String
...
Owner Email
...
owner_email
...
String
...
Extension Attribute 3
...
extension_attribute_3
...
String
...
Extension Attribute 1
...
extension_attribute_1
...
String
...
Extension Attribute 4
...
extension_attribute_4
...
String
...
Extension Attribute 2
...
extension_attribute_2
...
String
...
Extension Attribute 5
...
extension_attribute_5
...
String
...
Extension Attribute 3
...
extension_attribute_3
...
String
...
Extension Attribute 6
...
extension_attribute_6
...
String
...
Extension Attribute 4
...
extension_attribute_4
...
String
...
Extension Attribute 7
...
extension_attribute_7
...
String
...
Extension Attribute 5
...
extension_attribute_5
...
String
...
Extension Attribute 8
...
extension_attribute_8
...
String
...
Extension Attribute 6
...
extension_attribute_6
...
String
...
Extension Attribute 9
...
extension_attribute_9
...
String
...
Extension Attribute 7
...
extension_attribute_7
...
String
...
Extension Attribute 10
...
extension_attribute_10
...
String
...
Extension Attribute 8
...
extension_attribute_8
...
String
...
Extension Attribute 11
...
extension_attribute_11
...
String
...
Extension Attribute 9
...
extension_attribute_9
...
String
...
Extension Attribute 12
...
extension_attribute_12
...
String
...
Extension Attribute 10
...
extension_attribute_10
...
String
...
Extension Attribute 13
...
extension_attribute_13
...
String
...
Extension Attribute 11
...
extension_attribute_11
...
String
...
Extension Attribute 14
...
extension_attribute_14
...
String
...
Extension Attribute 12
...
extension_attribute_12
...
String
...
Extension Attribute 15
...
extension_attribute_15
...
String
...
Extension Attribute 13
...
extension_attribute_13
...
String
...
Sys ID
...
sys_id
...
Sys ID (GUID)
...
Extension Attribute 14
...
extension_attribute_14
...
String
...
Updates
...
sys_mod_count
...
Integer
...
Extension Attribute 15
...
extension_attribute_15
...
String
...
Updated By
...
sys_updated_by
...
String
...
Sys ID
...
sys_id
...
Sys ID (GUID)
...
Updated
...
sys_updated_by
...
String
Request DataRequest data is sent to the API in JSON format.
Delete Management RolesdeleteMgmtRolesUse this endpoint to delete EmpowerID Management Roles currently present in ServiceNow. HTTP RequestMethod: POST
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
cURL Example
Delete Management GroupsdeleteMgmtGroupsUse this endpoint to delete EmpowerID Groups currently present in ServiceNow. HTTP RequestMethod: POST
Header Key/Value Pairs
ResponseStatus Code 200 OK Header Key/Value Pairs
cURL Example
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There are 3 main tasks performed in EmpowerID workflows within ServiceNow that are accomplished by making an API call to EmpowerID application. These tasks are as below:
To invoke the above API calls, the identity making the call must have a valid token. For information on getting a token, see Getting an Access Token. Create EmployeeHTTP Method: POSTEndpoint
Header Key/Value Pairs
Request DataRequest data is sent to the API in JSON format.
Assign GroupHTTP Method: POSTEndpoint
Header Key/Value Pairs
Request DataRequest data is sent to the API in JSON format.
Assign Management RoleHTTP Method: POSTEndpoint
Header Key/Value Pairs
Request DataRequest data is sent to the API in JSON format.
|