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Password Challenge questions validate a person's identity by verifying personal or business-related information entered into the system in response to a series of questions and answers known only by the person. While the person controls the selection of the questions and the entry of the answers, the administrator determines the number, type, and nature of the questions that can be chosen in the enrollment and reset process.
EmpowerID supports the following types of challenge questions:
user created or custom
user selectable
required
help desk questions
The answers to the first three types are stored in a non-reversible one-way hash that cannot be decrypted. Help desk questions are stored using reversible encryption, allowing authorized help desk staff to view these questions to verify the identity of users requesting assisted password resets.
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Create Password Challenge Questions
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On the
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navbar, expand Admin
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> Miscellaneous, and
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select Localized Text.
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Select the Localized
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Strings tab and then click
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the Add New button.
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In the Locale Key Details form that appears, enter
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the following information:
Locale Key
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EmpowerID provides support for multiple locales through the use of localized text entries. If no additional localized text entries are created for a question, or a user does not have a Preferred Language set on their EmpowerID Person, the text in this Default Value field is the text that displays to the user.
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For a conceptual overview of localization in EmpowerID, see Understanding Localization. |
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(Unique Name) — Enter the Key Entry Name
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.
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The format for this value is PasswordManagerQuestions_LocaleKeyName, where PasswordManagerQuestions represents the Word Set or Locale Resource Set to which the Locale Key (localized text) is bound.
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So, for example if you are creating "What was the make and model of your first car?" as a Password Challenge question, enter PasswordManagerQuestions_What was the make and model of your car? in this field.
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Default Value — Enter the default value for the localized text. If no additional localized text entries are created for a question, or a user does not have a Preferred Language set, the text in this Default Value field is the text that displays to the user.
Word Set — Select Password Manager Enrollment Questions
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.
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Click Save.
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After a question is created, you must Assigning Challenge Questions before it appears to your users as a question. |
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Next Steps
Assign Challenge Questions
Assign Password Manager Policies
Help Desk Password Reset
Password Recovery Center Unlock
Reset Passwords
Send One-Time Passwords
Password Manager Windows Client