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EmpowerID provides a configuration setting that you can use to limit the number of times users can incorrectly enter a passcode when using Device Registration, OATH tokens or EmpowerID One Time Passwords as authentication methods (MFA Types). By default the setting is configured to allow users a maximum of three attempts. If users exceed the retry limit, they see the following message:

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You can leave this setting at the default or change it as needed. This article demonstrates how to do so.

To set MFA Retry Limits

1. From In the Navigation Sidebar of the EmpowerID Web interface, navigate to the EmpowerID System Settings page by expanding Admin > Miscellaneous and clicking expand Admin, then Miscellaneous, and click EmpowerID System Settings.
2. From the EmpowerID System Settings page, search for EidMultiFactorRetryLimit and then click the Edit button for the setting. Edit buttons have the Pencil icon.
   
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3. In the pane that appears, type the new retry limit in the Value field and then click Save. Do not change the Name of the setting.
   
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4. From In the Navigation Sidebar, navigate to the Workflows page by expanding expand IT Shop and clicking click Workflows.
5. From the Workflows page, recycle the EmpowerID App Pools by clicking Recycle EmpowerID App Pools.
   

Concepts:

• Password Manager Policies Overview

Administrative Procedures:

• Setting the MFA Points Required by Password Manager Policies
• Assigning MFA Types to Password Manager Policies
• Setting the MFA Points Required by Applications
• Assigning Adaptive Authentication Rules to Password Manager Policies
• Assigning MFA Types to Applications
• Editing MFA Type Point Values
• Setting the MFA Points Granted by SSO Connections
• Integrating DUO Two-Factor Authentication
• Integrating Yubico OTP
• Registering and Issuing Vasco Hardware OATH Tokens

User Tasks

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