Page Comparison

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• Account Management

  • Inventory Zendesk users as EmpowerID accounts

  • Create, Update, Disable, Enable and Delete users – Disabling a user in EmpowerID suspends the user in Zendesk, while enabling a user in EmpowerID restores suspended users in Zendesk

  • Reset password – Allow admins to set passwords must be enabled in Zendesk for this to function in EmpowerID

  • Change password – EmpowerID impersonates the user whose password is being changed
    
    Fields supported by Create and Update
    

    Insert excerpt
    IL:Zendesk Fields Supported By Create IL:Zendesk Fields Supported By Create nopanel true

    
    

• Group Management

  • Inventory Zendesk groups as EmpowerID groups

  • Inventory Zendesk group memberships as EmpowerID group accounts

  • Create, Update and Delete groups

  • Add and Remove members to and from groups
    

• Organizations

  • Inventory Zendesk organizations (ExternalOrgZones in the EmpowerID Identity Warehouse)
    

• Roles

  • Inventory Zendesk Roles (ExternalOrgRoles in the EmpowerID Identity Warehouse)
    

• Organization Memberships

  • Inventory Zendesk Organization Memberships (AccountExternalOrgRoleOrgZone in the EmpowerID Identity Warehouse)
    

• Account Attributes
  Users in Zendesk are inventoried as accounts in EmpowerID. The below table shows the attribute mappings of Zendesk user attributes to EmpowerID Person attributes.

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With the Zendesk connector, you can have EmpowerID inventory Group memberships (GroupAccount table) in EmpowerID. You can also add members to groups and remove members from groups in either EmpowerID or Zendesk, and the changes will propagate to the other system on the next inventory.

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User roles along with corresponding organization of the user are stored in AccountExternalOrgRoleOrgZone table in EmpowerID.  Roles (admin, agent or end-user) in Zendesk are inventoried as primary roles and Custom Roles in Zendesk are inventoried as secondary roles in EmpowerID.

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• Incremental Inventory — Keeps track of the inventory run's LastTimeStamp, and brings in only users and groups updated after that time.

• Full Inventory — Inventories every user and group every time it runs.

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Next Steps

Connect EmpowerID to Zendesk Insert excerptIL:External StylesheetIL:External Stylesheetnopaneltrue

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