EmpowerID supports several a variety of one-time password delivery typesmethods, also known as Multi-Factor Communication options or Communication Types, from which users can choose for receiving verification codes when performing during multi-factor authentication. Communication These communication options include email, SMS, and voice call. When users enroll for—and subsequently use—a Users can select their preferred multi-factor communication option to receive the code when they enroll and subsequently utilize a multi-factor authentication method that requires verification codes, they select their preferred multi-factor communication option for receiving the code. Initially, users select choose one option , but can later add any other supported options to their profile pages later. As an administrator, you can configure which the available communication types are available by disabling those your organization chooses to does not support.
| Info |
|---|
For SMS and voice call require functionality, your organization must have a an integrated Twilio account that has been integrated with EmpowerID. For information on integrating Twilio with EmpowerID, see please refer to Integrating Twilio. |
Configure one-time password delivery types
...
Expand Single Sign-On
...
> SSO Connections on the navbar and click Communication Types.
Each type is enabled by default.
Click the Edit button for any Communication Type you want to disable. Edit buttons have the Pencil icon.
To disable an option, deselect Enabled and then click Save.
| Info |
|---|
If you disable a communication type after users have selected that type as their preferred method for delivery of verification codes, users must update their multi-factor communication options to reflect your policy. For information, see Editing Your Multi-factor Communication Options in the User Guide. When updating options, users only see the options you have enabled. |
...