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Using the Login Assistance Workflow

1. To receive help logging in to EmpowerID, click on the Login Assistance Workflow on the login screen.
   

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   First is the identification process. Please enter Image Added

2. Enter either your EID EmpowerID login name or the Email email associated with your account.
   

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   Please select your identity provider based Image Added

3. Select Your Identity Provider (IdP): Based on your authentication method. You can , choose between Microsoft Azure AD or EmpowerID.

   • If you choose

   “

   • "I log in using EmpowerID",

   “please follow the instructions below or skip to step #4 if you use Azure login. I'm unable to remember my password, or I've gotten locked out: This option in the wizard allows users who are unable to

   • proceed with the instructions under Login Assistance Options for EmpowerID.

   • If you choose "I log in using Microsoft Azure", proceed with the instructions under Login Assistance Options for Microsoft Azure.

Login Assistance Options for EmpowerID

Option 1: I’m Unable to Remember My Password or I’ve Gotten Locked Out

This option allows users who cannot remember their password or have been locked out of their account to regain access.

1. The system

   now finds

   identifies all registered MFA methods and

   will prompt

   prompts you to select

   an option to choose your multi-factor authentication. The wizard will guide

   one.

2. The wizard guides you through the recovery process

   from

   using the Login Assistance

   With

   with MFA flow.

3. In case

   If the account does not have MFA registration

   , the system will find

   :

   • The system locates the email and phone numbers registered for the user

   and attempt

   • .

   • Attempts to send a

   one-time password

   • One-Time Password (OTP) to either of them.

   • The wizard

   now

   • enters the Login

   assistance

   • Assistance with

   email

   • Email/

   phone

   • Phone flow and guides you through recovery.

4. If you cannot receive an email or a voice call for the OTP

   , you

   :

   • You can create a manual request to have someone vouch for you.

   • The wizard

   will guide

   • guides you through the recovery process

   from

   • using the Login

   assistance by requesting identity validation

   • Assistance by Requesting Identity Validation flow.

   I remember my password

Option 2: I Remember My Password, but I

Can't

Perform Multi-Factor Authentication

This option is useful for users who

remember their

password but face obstacles

with MFA, such as losing their phone or acquiring a new one.

1. The system locates the email and phone numbers registered for the user and attempt .

2. Attempts to send a one-time password One-Time Password (OTP) to either of them so that you can easily .

3. You can reset the multi-factor authentication registered for your account. Please follow

4. Follow the instructions in Login assistance Assistance by resetting Resetting MFA to troubleshoot your login issue.

Option 3: I'm

Not Sure What the Problem Is, but I

Can't

Log In

If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide

helpful troubleshooting steps and guidance.

• The wizard

• enters the Login

• Assistance by Requesting Identity Validation flow for

• login recovery.

Login Assistance Options for Microsoft Azure

Option 1: I'm

Unable to Remember My Password or I've

Gotten Locked Out

This option

allows Azure users who

cannot remember their password or have been locked out of their account to regain access.

1. The system now finds

   Like EmpowerID, the system identifies all registered MFA methods and

   will prompt

   prompts you to select

   an option to choose your multi-factor authentication. The wizard will guide

   one.

2. The wizard guides you through the recovery process

   from

   using the Login Assistance

   With

   with MFA flow.

3. In case

   If the account does not have MFA registration

   , the system will find

   :

   • The system locates the email and phone numbers registered for the user

   and attempt

   • .

   • Attempts to send

   a one-time password

   • an OTP to either of them.

   • The wizard

   now

   • enters the Login

   assistance

   • Assistance with

   email

   • Email/

   phone

   • Phone flow

   and guides you through recovery

   • .

4. If you cannot receive

   an email or a voice call for

   the OTP

   , you

   :

   • You can create a manual request

   to vouch

   • for

   you

   • identity validation.

   • The wizard

   will guide

   • guides you through the

   recovery process from the

   • Login

   assistance by requesting identity validation

   • Assistance by Requesting Identity Validation flow.

   I remember my password

Option 2: I Remember My Password, but I

Can't

I'm not sure what the problem is, but I can't log in: If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance. The wizard will now enter the Login assistance by requesting identity validation flow for the login recovery

Perform Multi-Factor Authentication

This option assists Azure users who remember their password but cannot complete MFA.

1. The system sends an OTP to your registered email or phone.

2. You can reset your MFA settings after verifying the OTP.

3. Follow the instructions in Login Assistance by Resetting MFA.

Option 3: I'm Not Sure What the Problem Is, but I Can't Log In

Select this option if you're unsure about the login issue.

• The wizard initiates the Login Assistance by Requesting Identity Validation flow.

Login Assistance Flows

Login Assistance with MFA (h4)

If the administrator has established a password policy with more than 2 Level of Assurance (LOA) points,

you might have to go through multiple rounds of

MFA

.

1. The system has identified identifies all registered MFA methods and will prompt prompts you to choose your preferred multi-factor authentication method. Kindly follow the instructions provided for your chosen authentication method. Your method.

   Note: Your available MFA options may vary from the image below, as the wizard will load the MFA that has been methods configured for your account.
   

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2. After choosing your preferred MFA method, our the wizard will walk walks you through the necessary steps. Please refer here if you need more detailed instructions on completing the MFA process. The screenshot below shows what you'll see if you select the EID mobile authenticator as your preferred MFA option.
   

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   To successfully complete the authenticator challenge, you need to either approve the

   • For example, if you select the EmpowerID Mobile Authenticator, you will be prompted to approve a push notification or enter the authentication code.

   In order to reset their password, the user is

   • 
     

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3. Upon successful MFA, you are directed to the "Change Password" page , where they can then proceed to reset their your password.

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4. FinallyAfter you reset your password, the wizard will provide you with provides a list of all the accounts for which the password it has been changed.

Login

Assistance with

Email /

Phone

To receive assistance

via email or phone

:

1. The system locates your account's email and phone numbers registered for the user and attempt attempts to send a one-time password to either of them.
   

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   If you have received the One-Time Password (OTP), please choose "Yes." and follow the instructions below. If you cannot receive the OTP, please choose “No,” and keep pressing No to retry. After some clicks, you should be able to see a screen asking you to create a request for someone to validate your identity manually. Follow the instructions here to create the request.

   Enter the passcode and click Next.

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   In order to reset their password, the user is directed to the "change password" page, where they can then proceed to reset their password.

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   Finally, the wizard will provide you with a list of .
   

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2. If you received the OTP, select Yes and enter the passcode.
   

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3. Upon successful OTP verification, you are directed to the Change Password page to reset your password.

4. The wizard lists all the accounts for which the password has been changed.

1. If you have not received the OTP:

   1. Select No.

   2. The system will retry sending the OTP.

   3. After several attempts, you will be prompted to create a manual request for identity validation.

   4. Follow the instructions in Login Assistance by Requesting Identity Validation.

Login Assistance by Requesting Identity Validation

If all other options fail, you can

request assistance for manual identity verification

.

1. When prompted, select Yes to create a request for manual identity verification. Click on yes to proceed further.
   

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2. Provide details to raise your request,the following details:

   • Message: Write a compelling and detailed message to those whom you're seeking to the person who will vouch for your identity.

   • Share Email and Phone: Please provide the Provide an email or phone number that you currently have access to. If the person vouching for you confirms it, you will receive an OTP with the details provided. It is not necessary for the phone or email This does not need to be the same that is as the one configured in your profile.

   • Select a Person to Vouch for You: Please choose Choose someone who can confirm your identity.
     

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3. Once you have raised submitted the request, the :

   • The approver will receive the business request.

   Once the approver approves your request

   • Upon approval, an OTP will be sent to the email or phone number you provided.

   • Follow the instructions to complete the login assistance process.

Login

Assistance by

Resetting MFA

If your MFA isn't functioning properly, our system will search for your account's :

1. The system locates the email and phone numbers registered for your account and

1. sends a

1. Click on Yes to continue if One-Time Password (OTP).

2. If you have received an the OTP, and follow the instructions below. Otherwise, click No, which will trigger the Login assistance by requesting identity validation select Yes, as shown below, and then enter your passcode.
   

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   Note: If you don’t receive the OTP, click No to trigger the Login Assistance by Requesting Identity Validation flow to help you log in.

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3. Enter the passcode and click Next.
   

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4. Click on yes after reading the warning carefully.
   

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   After OTP verification, you will receive a warning indicating that your existing MFA registrations will be deleted. Click Yes to continue.
   

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5. On the next screen, you will receive an instruction asking you to open instructions to:

   • Open a browser in incognito mode

   and navigate to https://myapps.microsoft.com/?whr=tbdir.net . Once you try logging in, you can register

   • .

   • Navigate to My Apps.

   • Register a new MFA for your account.

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6. Now, please register your Register your new MFA and then attempt to log in again through the EmpowerID portal.

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