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  1. Log in to the IAM Shop portal.

  2. Select Credentials from the Resource Type dropdown and search for the desired credentials.

  3. Click the Request Access button for the shared credential.

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    This opens the request card for the credential.

    image-20240807-194648.png

  4. Select the desired Access Type.

    • One Time Access – Select this option if you only need to check out the credential as a one-time event.

    • Pre-Approved Access – Select this option if you need access to the credential on a regular basis.

  5. Click Unlock.

  6. Enter your master password and click OK.

    image-20240807-200335.png

  7. If you selected One Time Access, adjust the Start Date, Start Time, End Date, and End Time as needed.
    You must enter an End Date to enable the Add to Cart button.

  8. Click Add to Cart.

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  9. Click the Cart at the top of the page to open it.

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  10. Select a reason for the request.

    image-20240807-202046.png

  11. If you selected Other, enter a comment.

    image-20240807-202306.png

  12. Click Evaluate Request. This allows the system to check for any potential risk violations that would arise if the credentials were granted.

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  13. Enter a Business Request Name. The text entered here helps identify the purpose of the request to potential approvers.

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  14. Optionally, enter a Due Date and Add a Comment.

  15. Click Submit.

    image-20240807-202958.png


    You should see a message saying the cart was successfully submitted with a tracking link.

    image-20240807-203432.png

  16. To view the status, click the tracking link.
    Doing so opens the request in My Tasks.

    image-20240807-203648.png

    From here, users can do the following:

    • Cancel the request:

      image-20240807-211933.png

    • View their Functional Access:

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    • View Approvers:

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