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Business Request Notifications

A Business Request occurs each time a user submits a request for resources available in the IT Shop. Business requests generate notifications that EmpowerID sends to all participants. This includes the users who submit requests and people who can approve them. How these types of notifications work in EmpowerID is as follows:

  1. Each time a user submits a Business Request, a Business Request Event is raised.

  2. Business Request Events are submitted to the Business Request Notification Policy engine.

  3. The Business Request Notification Policy engine determines if the event needs to be added to the Business Request Notification Inbox. To determine this, the engine first performs a granular scan of each person’s notification preferences, then falls back to the default system notifications if there are no personal notification preferences set.

  4. Notifications are then sent to Business Request participants based on those notification settings.

Notification Policy Components

There are several components to Notification policies and how the Notification Policy engine delivers notifications. These include the following:

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