Page Comparison

...

Each recertification workflow has its own parameters to configure and its own email template and email tokens. See Recertification Permanent Workflows for more information. It is a best practice to provide default values in the Unreviewed Recertification Task Notification workflow parameters to ensure that emails are sent any time escalation or notification is enabled for a workflow. 

...

1. In the navigation sidebar, expand Resources and click Workflows.
2. In the Search field, enter the name of the workflow you want to modify; in this case, to set default values, select Unreviewed Recertification Task Notification.
   
   
3. Expand the Request Workflow Parameters accordion.
   
   
4. Modify each parameter as desired. To ensure that emails are sent for unreviewed tasks, do the following:

   1. Next to NotificationDayCount, click the Edit  Edit

      Span
      class img-inline

       icon icon and enter the default number of days to wait before sending an email to the Line Manager.

   2. Next to EscalationDayCount, click the Edit

      Span
      class img-inline

       icon icon and enter the default number of days before the audit ends to send an email to the Line Manager's supervisor.
      
      

5. Click Save.

...