The chatbot is an intelligent virtual assistant. Users can interact with the Chatbot to perform self-service identity and access management. The Chatbot can also proactively reach out to users when it detects a need for their involvement, such as to notify them of new tasks to approve or if their account has become locked out. EmpowerID's unique approach to Chatbots allows the Chatbot processes to be developed as secure visually designed workflows using EmpowerID Workflow Studio. The Chatbot is capable of reading and understanding the meaning of chat messages and executing the workflows in EmpowerID. This Natural Language Processing capability of the bot is powered by LUIS, a cloud-based conversational AI service in Azure. You can access EmpowerID Chatbot on the following platforms to interact for self-service identity and access management. - Microsoft Teams
- Service Now
- EmpowerID Mobile App
- Web Chat
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| Prerequisite: Before an organization’s Azure AD users can install & use Chatbot from channels like MS-Teams, administrators/ EmpowerID must have Deployed the Chatbot for your organization following the instructions given in Deployment & Configuration of EID ChatbotUsers from the organization's Azure AD tenant must be inventoried into EmpowerID. Please find details about Azure AD inventory here Azure Active Directory Connector Features. Inventoried Azure AD accounts must be linked to an EmpowerID person object.EmpowerID person object should be assigned the “EmpowerID Chat Bot Access” management role. Details about the management role required is provided in Chatbot Management Roles.| Chatbot Authorization Error |
| Any accounts not inventoried into EmpowerID or failing any requirements mentioned above below in prerequisite will receive an error message "Sorry, authorization failed. Please contact your system administrator regarding your Teams account.” when they try to access the Chatbot. If you receive the error message, please request that your administrator or the IT Department to configure your account to allow you to access the Chatbot from your team's channel. You should be able to access the Chabot after your account is configured correctly by the administrators. More information about the error is provided here. |
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