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1. On the navbar, expand Password Management and select Password Workflows.

2. Select Helpdesk Assisted Password Reset.
   

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3. Search for the person whose password needs to be reset.

4. Click the Person record returned to select it and then click Submit.
   

   

   
   This display the Help Desk Questions the person entered during the enrollment process.
   

   

5. Click Approve or Reject, depending on the outcome of the question and answer challenge, and then click Submit. 

6. Enter the new password and click Submit.
   

   

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