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There are a number of ways that you can manage recertification workflows including:

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Each recertification workflow has its own parameters to configure and its own email template and email tokens. See Recertification Permanent Workflows for more information. It is a best practice to provide default values in the Unreviewed Recertification Task Notification workflow parameters to ensure that emails are sent any time escalation or notification is enabled for a workflow. 

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To Do the following to set default parameters for when notification is enabled on any audit, but no email template or frequency is specified:

1. In the Navigation Sidebarnavigation sidebar, expand Resources and click Workflows.
2. In the Search field, enter the name of the workflow you want to modify, ; in this case, to set default values, select Unreviewed Recertification Task Notification.
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3. Expand the Request Workflow Parameters accordion.
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4. Modify each parameter as desired. To ensure that emails are sent for unreviewed tasks, do the following:

   1. Next to NotificationDayCount, click the Edit

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      icon and enter the default number of days to wait before sending an email to the Line Manager.

   2. Next to EscalationDayCount, click the Edit

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      icon and enter the default number of days before the audit ends to send an email to the Line Manager's supervisor.
      
      

5. Click Save to change your settings.

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