When users request access to resources, EmpowerID uses policies to route those requests for approvalshop for resources in the IT Shop, they put resource items for which they are eligible to receive in their shopping carts. When ready, they submit the items in their cart to the EmpowerID system. These cart submissions are known as “Business Requests.” Each Business Request can contain one or more resource items, depending on the number of items that were in a user’s cart when submitted. The Business Request, including all the items in that request, route for approval based on the configuration of Approval Flow policies. These policies include:
Access Request Policies – These Access Request policies are used to control access requeststo resources in EmpowerID and can be used to designate different Approval Flow policies for resources based on their Access Request policy.
Approval Flow Policies – These policies target those who can approve or reject access requests.Approval Flow policies are user-defined policies that organizations create to direct Business Requests through an approval process that can involve multiple levels of approval from numerous designated approvers before users receive the requested items
Notification Policies – These Notification policies specify who needs to be notified throughout the approval lifecycle of an access request.
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The topics in this section take you through the general steps needed to configure approvals and approval routing within EmpowerID. The procedures outlined demonstrate building the above policies from a top-down approach by doing the following:
First, create an Approval Step with an Approver Resolver Rule
Second, create an Approval Flow policy with the Approval Step
Third, create a Business Request Type for the an Access Request policy with the Approval Flow policy
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The module exercise uses these general principles to build a specific Approval Flow policy |
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Fourth, set the Business Request Type on the workflow used in the Approval Flow policy
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that you can test. |
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Demo
The following video demonstrates how to configure approvals and approval routing in EmpowerID.
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