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When users shop for resources in the IT Shop, they put resource items for which they are eligible to receive in their shopping carts. When ready, they submit the items in their cart to the EmpowerID system. These cart submissions are known as “Business Requests.” Each Business Request can contain one or more resource items, depending on the number of items that was were in a user’s cart when submitted. The Business Request, including all the items in that request, route for approval based on the configuration of Approval Flow policies. These policies include:

• Access Request Policies – Access Request policies are used to control access to resources in EmpowerID and can be used to designate different Approval Flow policies for resources based on their Access Request policy.

• Approval Flow Policies – Approval Flow policies are user-defined policies that organizations can create to direct Business Requests through an approval process that can involve multiple levels of approval from numerous designated approvers before users receive the requested items in a Business Request

• Notification Policies – These Notification policies specify who needs to be notified throughout the approval lifecycle of an access request.

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The topics in this section take you through the general steps needed to configure approvals and approval routing within EmpowerID. The procedures outlined demonstrate building the above policies from a top-down approach by doing the following:

1. First, create an Approval Step with an Approver Resolver Rule

2. Second, create an Approval Flow policy with the Approval Step

3. Third, create a Business Request Type for an Access Request policy with the Approval Flow policy

4. Fourth, set the Business Request Type on the workflow used in the Approval Flow policy

5. Fifth, create an Access Request policy with the Approval Flow policy

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Demo

The following video demonstrates how to configure approvals and approval routing in EmpowerID.

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