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If you are a manager, resource owner, or other user delegated the ability to respond to business requests submitted by people within your organization, EmpowerID routes their request to you, creating a task for you to complete. This topic demonstrates how to interact with those tasks from the My Tasks app.   

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As a delegated responder you can approve

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business requests, reject business requests or delegate the decision to another person within your organization.   

Respond to business requests

  1. From the EmpowerID navbar, expand Tasks and Requests and select Navigate to the My Tasks App portal for your organization.

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  2. In My Tasks, click My Requests and then select To Do.

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    In the Request View, click the Pending Item link from the dropdown menu and search for the request to which you want to respond to.

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  3. Click the Pending Item link.

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    This opens the Card view for the task. From here you can view details about the pending request and perform tasks, including:
    (blue star) Where View where your task is in the approval process
    (blue star) Delegate your task to other people within your organization for approval or rejection
    (blue star) Approve the request
    (blue star) Reject the request

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    Insert excerpt
    IL:External Stylesheet
    IL:External Stylesheet
    nopaneltrue

Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<!doctype html>\r\n<link href=\"https://cdn.jsdelivr.net/npm/bootstrap@5.0.2/dist/css/bootstrap.min.css\" rel=\"stylesheet\" integrity=\"sha384-EVSTQN3/azprG1Anm3QDgpJLIm9Nao0Yz1ztcQTwFspd3yD65VohhpuuCOmLASjC\" crossorigin=\"anonymous\">\r\n<link href=\"https://docs.empowerid.com/new_docs.css\" rel=\"stylesheet\">\r\n<script src=\"https://cdn.jsdelivr.net/npm/bootstrap@5.0.2/dist/js/bootstrap.bundle.min.js\" integrity=\"sha384-MrcW6ZMFYlzcLA8Nl+NtUVF0sA7MsXsP1UyJoMp4YLEuNSfAP+JcXn/tWtIaxVXM\" crossorigin=\"anonymous\"></script>\r\n<style>\r\n .bd-example{\r\n border: none;\r\n }\r\n</style>\r\n<div class =\"bd-example\">\r\n<div class=\"accordion\" id=\"accordionExample\">\r\n <div class=\"accordion-item\">\r\n <h2 class=\"accordion-header\" id=\"headingOne\">\r\n <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne\" aria-expanded=\"true\" aria-controls=\"collapseOne\">\r\n Delegate Approval\r\n </button>\r\n </h2>\r\n <div id=\"collapseOne\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne\" data-bs-parent=\"#accordionExample\">\r\n <div class=\"accordion-body\">\r\n <p>To delegate approval tasks to other people, do the following:</p>\r\n <ol>\r\n <li>Select the <b>Delegations</b> tab.</li>\r\n <li>In the <b>To Do</b> pane, click the <b>Delegate</b> icon and select <b>Assign this Task</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_DelegationsAssignThisTask.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <li>Enter the name of the person to whom you want to assign the task and then click the tile for that person.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_DelegationsPickperson.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <li>Click <b>Assign this Task</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_DelegationsPickPerson_AssignTask.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <li>Expand the <b>Plus (+)</b> symbol beside the delegation type you just made. In this example, the delegation type is <b>Item</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_Delegations_ViewDelegations.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <p>You should see the new delegation.</p>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_Delegations_DelegationsDetails.png\" style=\"padding: 10px;max-height: 600px\"/></p> </ol>\r\n <p class = \"bd-callout bd-callout-info\">You can view and assign delegations from the <b>Overview</b>\r\n and <b>Process Steps</b> tabs as well.</p>\r\n </div>\r\n </div>\r\n </div>\r\n <div class=\"accordion-item\">\r\n <h2 class=\"accordion-header\" id=\"headingTwo\">\r\n <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseTwo\" aria-expanded=\"false\" aria-controls=\"collapseTwo\">\r\n Approve Request\r\n </button>\r\n </h2>\r\n <div id=\"collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingThree\" data-bs-parent=\"#accordionExample\">\r\n <div class=\"accordion-body\">\r\n <p>To approve requests, do the following:</p>\r\n <ol>\r\n <li>Select the <b>Process Steps</b> tab.</li>\r\n <li>In the <b>To Do</b> pane, click the <b>Decision</b> drop-down beside the request you want to approve and then select <b>Approve</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_ApproveSingleRequest.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <li>Enter a comment in the <b>Add a decision comment</b> field and then click <b>Submit</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_RejectSingleRequestApproveSingleRequest_Submit.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <div class = \"bd-callout bd-callout-info\">\r\n <p>Before submitting a decision, you can clear it for any task by clicking the <b>Clear</b> button.</p>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_ApproveRequest_ClearDecision.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n </div>\r\n </ol>\r\n </div>\r\n </div>\r\n </div>\r\n </div>\r\n <div class=\"accordion-item\">\r\n <h2 class=\"accordion-header\" id=\"headingThree\">\r\n <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseThree\" aria-expanded=\"false\" aria-controls=\"collapseThree\">\r\n Reject Request\r\n </button>\r\n </h2>\r\n <div id=\"collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingThree\" data-bs-parent=\"#accordionExample\">\r\n <div class=\"accordion-body\">\r\n <p>To reject requests, do the following:</p>\r\n <ol>\r\n <li>Select the <b>Process Steps</b> tab.</li>\r\n <li>In the <b>To Do</b> pane, click the <b>Decision</b> drop-down beside the request you want to reject and then select <b>Reject</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_RejectSingleRequest.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <li>Enter a comment in the <b>Add a decision comment</b> field and then click <b>Submit</b>.</li>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_RejectSingleRequest_Submit.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n <div class = \"bd-callout bd-callout-info\">\r\n <p>Before submitting a decision, you can clear it for any task by clicking the <b>Clear</b> button.</p>\r\n <p><img src=\"https://docs.empowerID.com/assets/img/confluence/My Tasks/MyTasks_RejectRequest_ClearDecision.png\" style=\"padding: 10px;max-height: 600px\"/></p>\r\n </div>\r\n </ol>\r\n </div>\r\n </div>\r\n </div>\r\n </div>\r\n","javascript":"","css":""}