[{"label":"I login using EmpowerID","id":"1","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I'm unable to remember my password, or I've gotten locked out : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access."}]},{"type":"bulletListorderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. Please follow the instructions here for your chosen multi-factor authentication The wizard will guide you through the recovery process from "},{"type":"text","text":"Login Assistance With MFA ","marks":[{"type":"link","attrs":{"href":"https://dotnetworkflow.jira.com/wiki/spaces/EIDUG23/pages/3110666354/Login+Assistance+Wizard+Workflow#Login-assistance-with-MFA-%5BinlineExtension%5D"}}]},{"type":"text","text":"flow."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will locatefind the email and phone numbers registered for the user and attempt to send a one-time password to either of them. The wizard now enters "},{"type":"text","text":"Login assistance with email/phone","marks":[{"type":"link","attrs":{"href":"https://dotnetworkflow.jira.com/wiki/spaces/EIDUG23/pages/3110666354/Login+Assistance+Wizard+Workflow#%5BhardBreak%5DLogin-assistance-with-email%2Fphone--%5BinlineExtension%5D"}}]},{"type":"text","text":" flow and guides you through recovery."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you cannot receive an email or a voice call for the OTP, you can create a manual request to vouch for you manually.. The wizard will guide you through the recovery process from the "},{"type":"text","text":"Login assistance by requesting identity validation","marks":[{"type":"link","attrs":{"href":"https://dotnetworkflow.jira.com/wiki/spaces/EIDUG23/pages/3110666354/Login+Assistance+Wizard+Workflow#Login-assistance-by-requesting-identity-validation-%5BinlineExtension%5D%5BhardBreak%5D"}}]},{"type":"text","text":" flow."},{"type":"hardBreak"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":" II remember my password, but I can't perform multi-factor authentication (lost or new phone or otheranother issue) : ","marks":[{"type":"strong"}]},{"type":"text","text":"This wizard option comes in thehandy wizard catersfor to users who rememberrecall their passwordpasswords but areface unableobstacles towhile complete theundergoing multi-factor authentication. processIt dueprovides toa varioussolution reasons.for Thissituations couldwhere be a result of losing users lose their phone, gettingacquire a new phoneone, or encounteringencounter other issues. The system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them so that you can easily reset the multi-factor authentication registered for your account. Please follow the instructions in "},{"type":"text","text":"Login assistance by resetting MFA","marks":[{"type":"link","attrs":{"href":"https://dotnetworkflow.jira.com/wiki/spaces/EIDUG23/pages/3110666354/Login+Assistance+Wizard+Workflow#Login-assistance-by-resetting-MFA-%5BinlineExtension%5D"}}]},{"type":"text","text":" to troubleshoot your login issue. "}]},{"type":"paragraph","content":[{"type":"text","text":" II'm not sure what the problem is, but I can't loginlog in:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance. The wizard will now enter the "}]},{"type":"paragraphtext","text":"Login assistance by requesting identity validation","contentmarks":[{"type":"link","attrs":{"href":"https://dotnetworkflow.jira.com/wiki/spaces/EIDUG23/pages/3110666354/Login+Assistance+Wizard+Workflow#Login-assistance-by-requesting-identity-validation-%5BinlineExtension%5D%5BhardBreak%5D"}}]},{"type":"paragraphtext","contenttext":[" flow for the login recovery. "}]},{"type":"paragraph","content":[]}]},"icon":""},{"label":"I login using Microsoft Azure","id":"2","content":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please follow the instructions below if you choose “"},{"type":"text","text":"I log in using Microsoft Azure","marks":[{"type":"strong"}]},{"type":"text","text":"“"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"I'm unable to remember my password, or I've gotten locked out : ","marks":[{"type":"strong"}]},{"type":"text","text":"This option in the wizard allows users who are unable to remember their password or have been locked out of their account to regain access. "}]},{"type":"bulletListorderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The system now finds all registered MFA and will prompt you to select an option to choose your multi-factor authentication. Please follow the instructions here for your chosen multi-factor authentication The wizard will guide you through the recovery process from "},{"type":"text","text":"Login Assistance With MFA ","marks":[{"type":"link","attrs":{"href":"#LoginAssistanceWithMFA"}}]},{"type":"text","text":" flow."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In case the account does not have MFA registration, the system will locatefind the email and phone numbers registered for the user and attempt to send a one-time password to either of them. The wizard now enters "},{"type":"text","text":"Login assistance with email/phone","marks":[{"type":"link","attrs":{"href":"#LoginAsisstanceWithoutMFA"}}]},{"type":"text","text":" flow and guides you through recovery."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you cannot receive an email or a voice call for the OTP, you can create a manual request to vouch for you manually. The wizard will guide you through the recovery process from the "},{"type":"text","text":"Login assistance by requesting identity validation","marks":[{"type":"link","attrs":{"href":"#manualrequest"}}]},{"type":"text","text":" flow."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"I remember my password, but I can't perform multi-factor authentication (lost or new phone or otheranother issue) : ","marks":[{"type":"strong"}]},{"type":"text","text":"This wizard option comes in thehandy wizardfor caters to users who rememberrecall their passwordpasswords but areface unableobstacles towhile completeundergoing the multi-factor authentication. processIt dueprovides toa varioussolution reasons.for Thissituations couldwhere be a result of losingusers lose their phone, gettingacquire a new phoneone, or encounteringencounter other issues. The system will find the email and phone numbers registered for the user and attempt to send a one-time password to either of them so that you can easily reset the multi-factor authentication registered for your account."}]},{"type":"paragraph","content":[ Please follow the instructions in "},{"type":"text","text":" NeedLogin helpassistance loggingby into Azure for the first time (TAP): resetting MFA","marks":[{"type":"strong"link","attrs":{"href":"#DeleteMFA"}}]},{"type":"text","text":"This ato specialized support option available for users who require TAP in their first login. The Temporary Access Pass serves as a temporary authorization to log in and perform the initial setup for other authentication methods. Once the passwordless methods are established, users can use them for future sign-ins. troubleshoot your login issue. "}]},{"type":"paragraph","content":[{"type":"text","text":" II'm not sure what the problem is, but I can't loginlog in:","marks":[{"type":"strong"}]},{"type":"text","text":" If you are facing login difficulties without a clear understanding of the underlying issue, selecting this option will provide you with helpful troubleshooting steps and guidance. The wizard will now enter the "},{"type":"text","text":"Login assistance by requesting identity validation","marks":[{"type":"link","attrs":{"href":"#manualrequest"}}]},{"type":"text","text":" flow for the login recovery. "}]},{"type":"paragraph","content":[]}]},"icon":""}] |