By default, EmpowerID is configured to use SMTP as the provider for email delivery. However, SMTP is not the only provider option. You can elect to use SendGrid (requires a SendGrid account with an API key), Exchange Web Services (on-premise or Office 365) or both SMTP and Exchange Web Services (EWS). If you choose to use more than one provider, you order the precedence by setting the priority for each. The provider with the lowest priority has the higher precedence. By default, SMTP has precedence. You can change this at any time.
You can configure EmpowerID to process emails differently, depending on your scenario. These scenarios include the following:
Simple SMTP relay – In this scenario, you specify the SMTP server that EmpowerID uses to send automated emails on behalf of the system and the default from address for all EmpowerID notifications. Examples of these types of emails include welcoming emails sent to new employees, emails sent to users when their passwords are reset by the help desk, and pending password expiration notifications, etc.
Authenticated SMTP Delivery – In this scenario, you specify an account that EmpowerID should use to connect to the SMTP server. This account must have password that is vaulted in EmpowerID and becomes the default From address used for any automated emails sent on behalf of the system. When configuring for authenticated SMTP delivery, you have the option to specify whether to use SSL, TLS and the port used for TLS.
Exchange Web Services (EWS) – In this scenario, you specify the account that EmpowerID should use to connect to EWS, as well as the URL to the EWS server. As with configuring EmpowerID for authenticated SMTP delivery, you need to vault the password for the user account.
SendGrid – In this scenario, you specify EmpowerID use SendGrid to send automated emails behalf of the system. To use SendGrid, you need to have a SendGrid account with an API key and set up domain authentication in SendGrid to allow SendGrid to send emails originating from EmpowerID. Please see SendGrid’s documentation for further information on configuring SendGrid before selecting SendGrid for sending emails in EmpowerID.
Email approvals – In this scenario, you configure EmpowerID to give resource owners and other delegated approvers the ability to respond to Access Requests from their email clients, apart from interacting directly with the request in the EmpowerID Web interface. This allows users to respond to requests when away from their desks. To do so, they simply reply to the email with "Approved" or "Rejected." EmpowerID reads the response and submits the decision.
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