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To unlock a person who is locked out of the Password Recovery Center

1. In the Navigation Sidebar of the EmpowerID Web interface, expand Identities and click People.
2. From the People tab, type the name of the person who is locked out of the Password Recover Center in the search field and press ENTER.
3. From the grid, click the EmpowerID Login link for the person.
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   This directs you to the View One page for that person. View One pages allow you to view information about a selected resource and manage that resource as needed.
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4. From the View One page, expand the Actions accordion and click Unlock from Password Reset Center.
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5. Click OK to close the Operation Execution Summary.