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To edit your multi-factor communication options

1. From any page of the EmpowerID Web interface, click your name and then select View Profile.
   
   This directs you to your personal profile page.
   
   
   
   
   
2. From your profile page, click your display name link to go to your profile edit page.
   
   
   
   
   
3. From your profile edit page, click the Contact Information tab.
   
   
   
   
   If you enrolled for multi-factor authentication and selected a preferred delivery method, you will see it in the Trusted Phone Numbers and Email Addresses pane of the Phone Numbers section. In the below image, the user selected SMS as their preferred delivery method.
   
   
   
   
   
4. To add a new trusted phone number or email address do the following:
   1. From the Trusted Phone Numbers and Email Addresses pane, click the Add button.
      
      This opens the Add Multi-Factor Communication Option modal.
      
      
      
      
      
   2. Click the Type drop-down and select the communication type you want to add.
      
      
      
      
      
   3. Click Next.
   4. Depending on the communication type you selected, enter the appropriate phone number or email address and click Send Code.
      
      
      
      
      
   5. Enter the code you received and then click Validate Code.
      
      
      
      
      If you entered the code correctly, you should see a Code Is Valid message.
      
      
      
      
      

   6. Click Finish. 
      
      You should see the new communication type added to your trusted phone numbers and email addresses.
      
      
      
      The next time you do a MFA method that requires a verification code be sent to your phone or email address, you can select any of your trusted phone numbers and email addresses as the delivery method.
      
      
      
      

      Tip
      You can delete a trusted phone number or email address by clicking the "X" beside the one you want to delete.