EmpowerID ships with over 100 email templates for every situation that we have identified that warrants a notification. Many of these must be enabled explicitly. Notification types and message recipients can include the following:
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Here is a list of request workflows with parameters that control notifications, along with their default values. (Twilio notifications are voice messages. For more, see Integrating Twilio.) Request Workflow | Workflow Parameter | Default Value | TemporaryGroupMembership | | | CreateScheduledCertificationAudit | | | UpdatePersonBusinessRoles | | | UpdatePersonDirectAssignment | | | UpdatePersonManagementRoles | | | CreatePerson | | | CheckoutSharedCredential | | | DeleteAccountWF | | | SODViolationsExample | | | CertificateExpirationNotification | EmailMessageID LicenseEmailTemplateID ManagementRoleIDToNotify
| | AddBusinessProcessTaskComment | | | NotifyAuditParticipants | EmailTemplateNameForAllAuditParticipants EmailTemplateNameForAnyoneWithUnfinishedTasks EmailTemplateManagersOfPeopleWithUnfinishedTasks
| EmailTemplateNameForAllAuditParticipants EmailTemplateNameForAnyoneWithUnfinishedTasks EmailTemplateNameForManagersOfPeopleWithUnfinishedTasks
| UnreviewedRecertificationTaskNotification | | | HelpdeskPasswordReset | | | ResetPassword | ManagementRoleIDToEmail SendAdminNotification SendUserNotification
| | SODViolationsExample | | | UnreviewedRecertificationTaskNotification | | | ElevateMeTemporarily | | | SendOTPAnonymous | | | PasswordResetCenter | SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName
| false false false false false TwilioOTPVoiceMessage
| LoginWF | SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS TwilioOTPVoiceMessageTemplateName SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName
| true false true true TwilioOTPVoiceMessage false TwilioOTPVoiceMessage
| RegisterAccount | SendPasswordToEmail SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall TwilioOTPVoiceMessageTemplateName
| true false true true true TwilioOTPVoiceMessage
| SendPersonOneTimePassword | SendPasswordToMobile SendPasswordToPersonalEmail SendPasswordToTwilioSMS SendPasswordToTwilioVoiceCall SendPasswordToEmail SMSOTPKeyEntryName TwilioOTPVoiceMessageTemplateName
| | PasswordResetCenterTOTP | | TwilioOTPVoiceMessage TwilioOTPVoiceMessage
| ResetMultiFactor | SendTwilioSMS SendTwilioVoiceCall
| | PasswordExpirationNotification | | | CallMe | SendTwilioVoiceCall VoiceMessage
| true TwilioOTPVoiceMessage
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You can schedule re-notifications or manager escalations on individual workflows. Re-notifications send emails to the task owner, and manager escalations send emails to the task owner's manager.
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| title | Management Role Notification Emails |
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These emails are sent to people with the indicated Management Role ID | Email Template Name | Management Role | Regarding |
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3007 | Job Failed Alert Message | EmpowerID System Notifications | Failed job name, system server and exception information | 35 | SoD Violation Notifcation | EmpowerID Security Alerts | Request that caused a Separation of Duties violation | 3005 | Group Membership Change Alert Message | Group Membership Change Alerts Group Owner Notifications | Accounts added or removed from group |
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| title | Onboarding Email NotificationsNotification Emails |
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These emails are sent when a new employee is added to the system. ID | Email template name | Sent to | Request workflow and parameters | Regarding |
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1014 | Manager Preapproval Needed | Manager of a new employee | CreatePerson | Onboarding request | 1023 | Validate Email Address | New user | CreatePerson | Link to validate email address | 1036 | Welcome Email for New Person | New user | CreatePerson | Login credentials | 1037 | Person Created Email | Manager of a new employee | CreatePerson | New person information | 1050 | Password Email to New Person | New user | CreatePerson | New person password |
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| title | Recertification Notificatoin Emails |
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These emails are sent to audit participants and their managers. You can disable these notifications, specify the frequency, and enable escalations when Creating Audits. You can find more information in Recertification Permanent Workflows ID | Email template name | Sent to | Workflow | Regarding |
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3031 | Email Template Name for All Audit Participants | all audit participants | NotifyAuditParticipants | template that organizations can customize to send a message to all audit participants | 3032 | Email Template Name for Managers of People with Unfinished Tasks | audit participant managers | NotifyAuditParticipants | template that organizations can customize to send a message to all managers of audit participants with unfinished audit tasks | 3033 | Email Template Name for Anyone with Unfinished Tasks | audit participant with unfinished tasks | NotifyAuditParticipants | template that organizations can customize to send a message to audit participants with unfinished audit tasks | 3034 | Reviewer Recertification Notification Email | audit participant with unfinished tasks | UnreviewedRecertificationTaskNotification | list of unreviewed tasks | 3035 | Reviewer Recertification Escalation Email | audit participant with unfinished tasks | UnreviewedRecertificationTaskNotification | list of unreviewed tasks sent when escalation emails are enabled for an audit | 3049 | Audit Deleted Notification Email | audit owner | AuditNew | failure to create audit due to missing attestation policy |
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| title | Direct Report Email NotificationsNotification Emails |
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These emails are sent to managers regarding their direct report employees. ID | Email template name | Regarding |
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1012 | Remove Person's Application Access | pending approval task for removal of an employee's access to an application | 1016 | Vacation Request Approval Email | vacation request | 1017 | Manager Escalation Notification | request by a direct report | 3006 | Account Locked out Alert Message | account is locked out for a person |
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| title | Password Related Email NotificationsNotification Emails |
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This category contains emails that are sent in relation to password changes. ID | Email template name | Sent to | Workflow | Regarding |
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36 | Helpdesk Password Reset Notification | user | HelpdeskPasswordReset | password was reset by helpdesk | 37 | Admin Password Reset Notification | administrator | HelpdeskPasswordReset | user's password was reset by helpdesk staff | 1000 | Password Notification Email Message | user | PasswordExpirationNotification | password will expire | 1002 | Password Expiration Email Message | user | PasswordExpirationNotification | password expired | 1004 | Password Expiration Warning 91 Days | user | PasswordExpirationNotification
(Schedule tab) | password expired; account will be disabled in nine days if not changed
| 1006 | Password Violation Email Message | user | PasswordExpirationNotification | password expired; account will be disabled in one day if not changed | 1008 | Password Expiration Account Disabled Email Message | user | PasswordExpirationNotification | account disabled; link to re-enable it | 1010 | Password Manager Username Recovery | user | HelpdeskPasswordReset | forgotten password; link to reset it | 1011 | Password Manager Reset Password | new user | CreatePerson | temporary password | 1013 | Employee New Password | new user's manager | CreatePerson | temporary password for their new employee | 3004 | Changed Password Alert Message | user | ChangePassword | password change success | 3009 | Person Locked out Alert Message | user |
| person has been locked out | 3012 | Twilio OTP Voice Message | user | PasswordResetCenterOTP | voice delivery of one-time password using Twilio | 3039 | Passwordless Login Email Template | user | PasswordResetCenterOTP | forgotten password; link to log in without a password | 3042 | OTP Email Message | user | PasswordResetCenterOTP | one-time password | 3054 | Google Oath Token Template | user | CreateTOTPToken | one-time password software token for Google Authenticator and instructions | 3055 | EmpowerID Oath Token Template | user | CreateTOTPToken | one-time password software token for EmpowerID Authenticator and instructions |
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