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Zendesk Fields Supported By Create

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Zendesk User Attributes

Data Type

Description

name

String

User's name

email

String

User’s email

phone

String

User’s phone

role

String

User’s role. Possible values admin, agent and end-user

chat_only

Boolean

 

restricted_agent

Boolean

Determines if the agent has any restrictions

suspended

Boolean

Determines if the agent is suspended

only_private_comments

Boolean

Determines if the user can only create private comments

moderator

Boolean

Designates whether the user has forum moderation capabilities

verified

Boolean

Determines if the user's identity has been verified or not

active

Boolean

Determines if the user has been deleted

ticket_restriction

String

Specifies which tickets the user has access to. Possible values are: organization, groupsassigned, requested, and null

notes

String

Any notes about the user

details

String

Any details you want to store about the user, such as an address

signature

String

The user's signature. Only agents and admins can have signatures

alias

String

An alias displayed to end users

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