If a person with a forgotten password attempts to reset their password, but fails to answer correctly the password challenge questions they set when enrolling for password self-service reset, EmpowerID will lock that person out of the Password Recovery Center for the period of time specified in the Password Manager policy applied to that person. When this is the case you can unlock that person from the Password Recovery Center by following the procedure outlined below.
People who have become locked out of the Password Recovery Center are not locked out of EmpowerID. If they remember their passwords, they can log in as usual. Additionally, unlocking people from the Password Recovery Center does not reset their passwords. Those people will still need to answer successfully their challenge questions before they can reset their passwords.
Unlock a person who is locked out of the Password Reset Center
On the navbar, expand Password Management and select Password Workflows.
Select Unlock from Password Reset Center.
Search for the person needs to be unlocked from the Password Reset Center.
Click the Person record returned to select it and then click Submit.
Related
Reset Passwords
Send One-Time Passwords
Password Manager Windows Client