Notifications

EmpowerID ships with over 100 email templates for every situation that warrants a notification.

• EmpowerID provides three methods for sending notification emails from the system.

  • SMTP – This method is a simple SMTP relay from EmpowerID through a designated SMTP relay server.  You can select to either send the message as an anonymous relay or you can specify an account to send the message as an authenticated relay.  You can also choose whether you want to encrypt the communication

  • Exchange Web Services – This method sends the email by passing off the message to Exchange web services to send as an email originating in the mail system.  This method can utilize either on-premise Exchange or Office 365 web services.

  • SendGrid – This method utilizes a cloud-based email delivery service from Twilio.

Email Config Settings Location

EmpowerID provides a configuration page under the Infrastructure Admin à EmpowerID Servers and Settings node where you can configure the method by which EmpowerID will send email notifications out from the system.

Open

Email Settings Page

SMTP Settings

• SMTP From Address

  • This is the From address EmpowerID uses to send all automated emails generated by the system. 

• Account with Vaulted Password for Authenticated SMTP

  • You can select an account with a vaulted password which will be sent to the SMTP relay server if it requires authentication

• SMTP Server DNS

  • Email Server that is used to send out EmpowerID System email messages

• Send SMTP using SSL

  • This enables SSL for email delivery

• Send SMTP using TLS Security

  • This enables SSL for email delivery

Open

SMTP Settings

Global Email Settings

• BCC Recipient for all Emails

  • Sends a copy of every email to the specified email addresses in any mode as BCC.

• Enable Email Test Mode

  • If this is checked, all emails will be sent to the specified address

• EmailTestModeGlobalRecipient

  • All emails are only sent to this address when in Test mode.

EWS Settings Configuration

• Microsoft 365 / Exchange Mailbox for Send and Receive

  • Select the user that EmpowerID will use to send email through the web service. Make sure the account you select is an account that has a mailbox on the mail system you are targeting.

• Microsoft 365 / Exchange Web Service URL

  • This is the URL for your Exchange Web Services (on-premise or Microsoft 365)

SendGrid Email Configuration

• SendGrid API Key (not needed for SaaS)

  • Enter the key from your SendGrid account.  You can obtain this key by accessing your account on the SendGrid website.

Email Providers Configuration

EmpowerID provides a priority setting that can be manipulated which determines the order in which email providers are evaluated for use.  By assigning a lower number to the priority of a specific email provider you can let EmpowerID know which email provider is the preferred method of sending emails from the system.  This configuration is found in the Infrastructure Admin > EmpowerID Servers and Settings under Email Provider.