In a workflow application, Operation and Form activities can be configured with escalation rules to take specific actions when certain conditions are not met within a desired time frame.
This topic demonstrates how to add an escalation to a workflow activity to re-notify a workflow task approver if that approver has not responded to the task within 12 hours.
Click Close to exit the wizard.
Additionally, when creating an escalation, you can choose to ignore the default actions offered by the wizard, simply bypassing them and completing the wizard. This will add the escalation to the activity and the EmpowerID Identity Warehouse as a Business Process Escalation object controlled by the Escalations job. However, when doing this, you must specify in code what it is that you want to occur; otherwise, the escalation will have no bearing in the workflow Each Form and Operation activity has an event handler dedicated for this, the EscalationExecuteCode event handler, which is accessible from the Properties grid for these type of activities. You can have multiple custom escalations on any given Form or Operation activity, with each being handled through this one event handler. Creating this escalation event handler is a matter of clicking the activity with the escalation in the Workflow Designer and entering a name for the event handling method in the Properties grid. Doing so opens the C# Editor stubbed with the event handling method.
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